Nguyen Minh Triet Trang
Taylor Lakes,VIC
Summary
Dynamic professional with a proven track record at Melbourne Marriott Hotel Docklands, excelling in customer service and pharmacology expertise. Demonstrated ability to multitask and resolve complaints, enhancing customer satisfaction and operational efficiency. Skilled in regulatory compliance and technical troubleshooting, I've significantly contributed to workplace success through exceptional communication and flexibility.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
UFS healthcare
Ballarat, VIC
02.2023 - Current
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Processed pharmacy payments by ringing up customers on the cash register and handling cash and credit transactions.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Adhered to all legal requirements relating to the safe dispensing of medication.
Hotel Duty Manager
Quest Ballarat Station
Ballarat, VIC
05.2023 - 01.2024
- Conducted regular inspections of facilities to identify potential problems or areas for improvement.
- Oversaw reservations received from direct calls and provided information on room availability.
- Input and confirm reservations for guests.
- Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
Porter + All rounders
Melbourne Marriott Hotel Docklands
Docklands, Melbourne
06.2022 - 02.2023
- My position requires me to greet any guests coming into the hotel
- Be always ready to assist and make guests feel comfortable and satisfied with the service they are paying for
- In addition, I've explored many other departments while I work in the hotel (Events management, F&B in 5 stars hotel, housekeeping, engineering)
- I've contributed to the success of the grand new hotel during the time I work
Shift Supervisor
KFC Werribee
Werribee, Melbourne
01.2018 - 11.2022
- I started as a cook and a host at KFC Werribee for 2 years and became shift supervisor last year
- Worked to ensure a positive and hassle-free customer experience
- Identified and maximized sales opportunities, and increased customer retention rates
- Settled any customer disputes in a professional and pleasant manner
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Prepared shift summary reported to the supervisor and communicated regularly on goals and progress
- Delivered superior training and leadership to teams to boost performance and help members achieve performance targets
Education
Bachelor of Science - Nursing
Australian Catholic University
Ballarat, VIC01-2025
Diploma - Health Sciences
Latrobe College
Bundoora, VIC02-2023
Highschool -
Werribee Secondary College
Melbourne12.2021
Skills
- Handling with cash
- Pharmacology expertise
- Regulatory compliance
- Hospitality and accommodation
- Stocking inventory
- Resolving complaints
- Technical troubleshooting
- Flexibility
- Customer service
- Communication
- Multitasking
Certification
First aid and CPR, Present
Languages
- Vietnamese
- English
References
References available upon request.
Timeline
Hotel Duty Manager
Quest Ballarat Station
05.2023 - 01.2024
Pharmacy Assistant
UFS healthcare
02.2023 - Current
Porter + All rounders
Melbourne Marriott Hotel Docklands
06.2022 - 02.2023
Shift Supervisor
KFC Werribee
01.2018 - 11.2022
Bachelor of Science - Nursing
Australian Catholic University
Diploma - Health Sciences
Latrobe College
Highschool -
Werribee Secondary College
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