Trilochan Sujan Kharal
KOGARAH,NSW
Summary
At present, service is provided as a dedicated member of the carpark and logistics team in ICC Sydney, utilising exceptional skills in managing the flow and movement of cargo and lorries to their designated docks. Precise communication skills, honed through both radio at ICC and face-to-face interactions at El Jannah, have significantly enhanced customer experiences. Strong problem-solving capabilities, combined with the ability to foster effective collaboration, have consistently driven operational performance to new heights. With a deep understanding of transportation planning and a steadfast commitment to delivering exceptional customer service, excelling in dynamic environments is a regular occurrence, consistently achieving results that exceed expectations. This professional journey has not only honed skills but also fuelled a passion for logistics and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics Team Member
ICC Sydney
02.2024 - Current
- Responsible for coordinating the efficient movement of goods, ensuring timely loading and unloading of shipments, and maintaining smooth dock operations.
- Collaborated with cross-functional teams to optimize workflows, enhancing overall operational efficiency.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Optimized routing strategies for transport vehicles using advanced planning tools, cutting fuel costs and improving overall fleet efficiency substantially.
- Conducted investigations to resolve issues related to logistics and cargo movements.
Table Hand
El Jannah
01.2022 - 05.2023
- Contributed to a positive work environment through effective communication and teamwork.
- Implemented proper food handling techniques to maintain high-quality standards and prevent contamination.
- Displayed strong problem-solving skills when faced with unforeseen challenges during busy service periods, always finding effective solutions with minimal disruption to operations.
- Enabled smooth transitions between courses by ensuring timely delivery of dishes and prompt clearing of tables, enhancing the guest experience.
- Maintained a clean and organized workspace, ensuring optimal productivity and safety for all team members.
Crew Member
El Jannah
01.2019 - 05.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
Education
Bachelor of Cybersecurity - Computer Science
Western Sydney University
Sydney, NSW10.2027
High School Diploma -
Georges River College - Oatley Senior Campus
Oatley, NSW10.2023
Skills
- Transportation Planning
- Logistics Analysis
- Route Optimization
- Load Planning
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Call Management
- Product Knowledge
Certification
- HLTAID011 - Provide First Aid
- WWCC check { valid for 5 years }
Languages
English
Native or Bilingual
Nepali
Full Professional
Hindi
Professional Working
Timeline
Logistics Team Member
ICC Sydney
02.2024 - Current
Table Hand
El Jannah
01.2022 - 05.2023
Crew Member
El Jannah
01.2019 - 05.2021
Bachelor of Cybersecurity - Computer Science
Western Sydney University
High School Diploma -
Georges River College - Oatley Senior Campus
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