Summary
Overview
Work History
Education
Skills
References
Timeline
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Trina Veamatahau

Cartwright,NSW

Summary

Dynamic retail professional with extensive experience at Lindt & Sprungli, excelling in customer service and team leadership. Proven track record in driving sales through effective promotions and staff training. Adept at inventory management and fostering strong customer relationships, consistently achieving performance goals while enhancing the shopping experience.

Overview

9
9
years of professional experience

Work History

Retail Supervisor

Lindt & Sprungli
Liverpool, NSW
04.2024 - Current
  • Maintained clean, organized work environment to enhance customer shopping experience.
  • Educated customers on Lindt Chocolate products, showcasing in-depth knowledge and passion.
  • Prepared beverage orders at chocolate bar with attention to detail.
  • Fostered meaningful relationships with customers by offering unique Lindt experiences.
  • Monitored sales performance of team members to ensure goals were met or exceeded expectations.
  • Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.

Retail Sales Associate

Mancave Workwear
Liverpool, NSW
01.2024 - 02.2025
  • Created an inspiring in-store experience that empowered customers.
  • Engaged customers through sharing product knowledge and personal experience.
  • Managed receipting, replenishing, and merchandising to ensure product availability.
  • Maintained up-to-date knowledge of current and new products in inventory.
  • Collaborated with team members to achieve shared goals and objectives.
  • Contributed to daily sales and key performance indicator (KPI) targets.

Warehouse Packer

Marley spoon
Wetherill Park, NSW
01.2023 - 12.2023
  • Ensured accurate selection and packing of ingredients for meal kits.
  • Monitored stock levels to maintain adequate supplies in warehouse areas.
  • Adhered to guidelines for proper meal kit assembly.
  • Reported quality issues to Quality Control for immediate resolution.
  • Maintained clean and organized work area and equipment.
  • Operated in temperature-controlled environment to uphold food safety standards.
  • Followed Workplace Health and Safety, Good Manufacturing Practices, and Food Safety policies.

Debt Recovery Specialist

Credit Corporation Group
Parramatta, NSW
01.2023 - 11.2023
  • Executed high-volume outbound and inbound calls to enhance customer engagement.
  • Conducted investigations to locate and connect with customers effectively.
  • Established rapport with customers, fostering trust and long-term relationships.
  • Negotiated repayment solutions to achieve positive outcomes in debt collection.
  • Resolved objections and employed problem-solving techniques to address customer concerns.
  • Assessed customer responses during negotiations and tailored approaches accordingly.
  • Applied skip tracing techniques to locate missing or difficult-to-find customers.
  • Facilitated negotiation of payment plans to collect delinquent accounts.

Retail Sales Associate

Supercheap Auto
Hoxton Park, NSW
05.2019 - 12.2021
  • Supervised store operations to ensure optimal performance and efficiency.
  • Utilized POS systems for accurate transaction processing and inventory management.
  • Managed online orders and maintained bookkeeping records.
  • Conducted administrative tasks to support daily operations.
  • Executed opening and closing procedures for the shop.
  • Entered customer special order parts into the system accurately.
  • Participated in team meetings and training sessions to enhance skills and knowledge.
  • Demonstrated product features to customers, ensuring informed purchasing decisions.

Team Member

Woolworths Supermarket
Liverpool, NSW
01.2017 - 12.2019
  • Demonstrated extensive knowledge of RF scanning technologies.
  • Completed food academy training to enhance culinary skills.
  • Handled roster and shift scheduling for operational efficiency.
  • Organized and rotated stock levels, ensuring timely product ordering.
  • Collaborated across multiple departments to streamline operations.
  • Delivered exceptional customer service, fostering positive client relationships.
  • Maintained inventory shelves for easy access and optimal stock management.
  • Assisted customers with product selection and ordering process.
  • Operated cash registers to process payments from customers.
  • Resolved customer issues promptly in a professional manner.

Team Member

KFC
Bonnyrigg, NSW
01.2016 - 12.2018
  • Supervised training for assistants, achieving targeted KPIs consistently.
  • Communicated effectively to lead team towards common goals.
  • Handled cash transactions accurately and securely.
  • Collaborated within teams to enhance productivity and morale.
  • Adapted to rotating schedules while maintaining performance standards.

Education

BBA - MEDICAL SCIENCE

UNIVERSITY OF WESTERN SYDNEY
Campbelltown, NSW
12.2019

High School -

PRAIRIEWOOD HIGH SCHOOL
09.2018

Skills

  • Customer service and support
  • Inventory management
  • Staff training and development
  • Visual merchandising
  • Cash handling oversight
  • Relationship building
  • Team leadership
  • Product knowledge
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Time management
  • Promotions and marketing strategies
  • Store maintenance and operations

References

Available upon request

Timeline

Retail Supervisor

Lindt & Sprungli
04.2024 - Current

Retail Sales Associate

Mancave Workwear
01.2024 - 02.2025

Warehouse Packer

Marley spoon
01.2023 - 12.2023

Debt Recovery Specialist

Credit Corporation Group
01.2023 - 11.2023

Retail Sales Associate

Supercheap Auto
05.2019 - 12.2021

Team Member

Woolworths Supermarket
01.2017 - 12.2019

Team Member

KFC
01.2016 - 12.2018

BBA - MEDICAL SCIENCE

UNIVERSITY OF WESTERN SYDNEY

High School -

PRAIRIEWOOD HIGH SCHOOL

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Trina Veamatahau