Trinady bailey
Bridport,TAS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
12
12
years of professional experience
Work History
Consult Operator
Bonney Energy
2022.02 - 2024.06
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Customer Service Cashier
Damp Pty
2021.04 - 2022.03
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Learned duties for various positions and provided backup at key times.
Nail Technician
Home Business
2013.01 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Operator Trainee
L&A Dingo
2024.07 - Current
- Participated in ongoing training opportunities
- Demonstrated adaptability by quickly learning new processes and systems as needed for various projects or assignments.
- Displayed commitment to personal and professional growth by actively pursuing new skills and knowledge relevant to the role.
- Worked outside in all weather conditions.
Education
Certificate II - Hospitality
Tas Tafe
George Town TASGraduate Certificate - RSA
Tas Tafe
George Town TASCertificate I - Hospitality
TasTAFE
Launceston, TASNewstead College Year 11 And 12
Newstead, TASSkills
- Attention to Detail
- Valid Driver's License
- Customer Service
- Positive Attitude
- Punctual and Reliable
- Following Instructions
- Machine Operation
- Equipment Operation
- POS System Operation
- Liquor regulations and compliance
- Cash handling expertise
- Grill Expertise
- Work under pressure
- Food safety knowledge
- Food Preparation
Timeline
Operator Trainee
L&A Dingo
2024.07 - Current
Consult Operator
Bonney Energy
2022.02 - 2024.06
Customer Service Cashier
Damp Pty
2021.04 - 2022.03
Nail Technician
Home Business
2013.01 - Current
Certificate II - Hospitality
Tas Tafe
Graduate Certificate - RSA
Tas Tafe
Certificate I - Hospitality
TasTAFE
Newstead College Year 11 And 12
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