Team Lead with 4 years of experience with multiple teams AWS, Application monitoring team, Incident Management and Command Centre. Can effectively work in both independent and collaborative work environments. Involved in both on-prem application monitoring and cloud monitoring.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Testing and Dispatch Officer (Part Time)
Step Global
Australia, VIC
10.2022 - Current
Provisioning and testing different components such as modems, cameras , LMU's , GPS systems, routers.
Ensuring all customer orders DIFOT standards and 100% product delivery to customer
Ha an authority to order replenishment raw materials and consumables required in building the orders
Day by day running of order fulfillment processing and working as the supply chain officer
Managing monthly activities like turnaround time order reports, ETA of the orders.
Technical Lead
Cognizant Infrastructure Services
India
11.2020 - 04.2022
Monitoring Lead to design deploy and manage the client applications to provide real time information and end to end monitoring of applications for one of the top banks in U.K
Develop virtual monitoring dashboards for the stakeholder visibility for both server and application related environments
Providing technical monitoring support for the monitoring installations and customer queries
Provided support as cloud engineer and automation and analytics tool engineer based on AWS
Implemented cloud watch alarms for EC2's
Managing monthly activities like AMI Refresh, EC2 Auto Scaling using Jenkins
Experience in migrating applications in on-prem to cloud
Monitoring Applications and server performance using AppDynamics, Datadog, Logz.io, NewRelic, SolorWinds.
Team Lead
Cognizant Infrastructure Services
India
12.2018 - 10.2020
Managed service support by managing a team of 15 across locations and ensure that SLA's are met consistently
Assists the Major Incident Management Process Owners in driving Service Management best-practice and ITIL process standardization
Worked on Active Directory, HPSM, SCCM, Jira
As an incident manager identifying and documenting the root cause and problem resolution steps
Verified all incidents are properly lodged and worked and are accurately updated via ServiceNow
Maintaining information for all the applications and services managed in the project
Providing management reporting on incident metrics, Incident management performance and call volumes
Providing RCA on all the high priority issues to ensure that issue doesn't occur again
Support project schedules and important changes.
Programming Analyst
Cognizant Infrastructure Services
India
11.2017 - 12.2018
Day to day administration of ControlM/EM server and its components and production batch schedules
Creating new jobs, build and manage job flows calendar requirement
Service Now for all scheduling requests, problem records and incidents
Excel in providing system administrator and tech support for VMWare, Citrix and Windows environments.
Education
Master of Information and Communication Technology - Information And Communication Technology
LaTrobe
06-2024
Bachelors in Computer Science and Technology - Computer Science