Trinaya Yarlagadda
Melbourne,Australia
Summary
- Team Lead with 4 years of experience with multiple teams AWS, Application monitoring team, Incident Management and Command Centre. Can effectively work in both independent and collaborative work environments. Involved in both on-prem application monitoring and cloud monitoring.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Testing and Dispatch Officer (Part Time)
Step Global
Australia, VIC
10.2022 - Current
- Provisioning and testing different components such as modems, cameras , LMU's , GPS systems, routers.
- Ensuring all customer orders DIFOT standards and 100% product delivery to customer
- Ha an authority to order replenishment raw materials and consumables required in building the orders
- Day by day running of order fulfillment processing and working as the supply chain officer
- Managing monthly activities like turnaround time order reports, ETA of the orders.
Technical Lead
Cognizant Infrastructure Services
India
11.2020 - 04.2022
- Monitoring Lead to design deploy and manage the client applications to provide real time information and end to end monitoring of applications for one of the top banks in U.K
- Develop virtual monitoring dashboards for the stakeholder visibility for both server and application related environments
- Providing technical monitoring support for the monitoring installations and customer queries
- Provided support as cloud engineer and automation and analytics tool engineer based on AWS
- Implemented cloud watch alarms for EC2's
- Managing monthly activities like AMI Refresh, EC2 Auto Scaling using Jenkins
- Experience in migrating applications in on-prem to cloud
- Monitoring Applications and server performance using AppDynamics, Datadog, Logz.io, NewRelic, SolorWinds.
Team Lead
Cognizant Infrastructure Services
India
12.2018 - 10.2020
- Managed service support by managing a team of 15 across locations and ensure that SLA's are met consistently
- Assists the Major Incident Management Process Owners in driving Service Management best-practice and ITIL process standardization
- Worked on Active Directory, HPSM, SCCM, Jira
- As an incident manager identifying and documenting the root cause and problem resolution steps
- Verified all incidents are properly lodged and worked and are accurately updated via ServiceNow
- Maintaining information for all the applications and services managed in the project
- Providing management reporting on incident metrics, Incident management performance and call volumes
- Providing RCA on all the high priority issues to ensure that issue doesn't occur again
- Support project schedules and important changes.
Programming Analyst
Cognizant Infrastructure Services
India
11.2017 - 12.2018
- Day to day administration of ControlM/EM server and its components and production batch schedules
- Creating new jobs, build and manage job flows calendar requirement
- Service Now for all scheduling requests, problem records and incidents
- Excel in providing system administrator and tech support for VMWare, Citrix and Windows environments.
Education
Master of Information and Communication Technology - Information And Communication Technology
LaTrobe
06-2024
Bachelors in Computer Science and Technology - Computer Science
Gitam University
01.2017
Skills
- Incident & Change Management
- HPSM & Service Now
- Team Leadership and Training
- GitHub
- Application Monitoring Tools (Datadog, AppDynamics, Logzio, SolarWinds)
- Active Directory
- Agile, Google and Microsoft Workspaces
- Microsoft Office Suite (Excel, Word, and PowerPoint)
- Cloud services like S3, AMI, EC2 and AWS Jenkins
- Basic Networking knowledge on protocols and layers
Certification
- AWS Certified Sysops Administrator
- Cisco Networking Academy - Switching Routing and Wireless essentials
Accomplishments
- Developed a website for pet grooming using python (masters project)
- Developed a website Go-Green for Indian municipal council .
Timeline
Testing and Dispatch Officer (Part Time)
Step Global
10.2022 - Current
Technical Lead
Cognizant Infrastructure Services
11.2020 - 04.2022
Team Lead
Cognizant Infrastructure Services
12.2018 - 10.2020
Programming Analyst
Cognizant Infrastructure Services
11.2017 - 12.2018
Master of Information and Communication Technology - Information And Communication Technology
LaTrobe
Bachelors in Computer Science and Technology - Computer Science
Gitam University