Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Trinaya Yarlagadda

Melbourne,Australia

Summary

  • Team Lead with 4 years of experience with multiple teams AWS, Application monitoring team, Incident Management and Command Centre. Can effectively work in both independent and collaborative work environments. Involved in both on-prem application monitoring and cloud monitoring.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Testing and Dispatch Officer (Part Time)

Step Global
Australia, VIC
10.2022 - Current
  • Provisioning and testing different components such as modems, cameras , LMU's , GPS systems, routers.
  • Ensuring all customer orders DIFOT standards and 100% product delivery to customer
  • Ha an authority to order replenishment raw materials and consumables required in building the orders
  • Day by day running of order fulfillment processing and working as the supply chain officer
  • Managing monthly activities like turnaround time order reports, ETA of the orders.

Technical Lead

Cognizant Infrastructure Services
India
11.2020 - 04.2022
  • Monitoring Lead to design deploy and manage the client applications to provide real time information and end to end monitoring of applications for one of the top banks in U.K
  • Develop virtual monitoring dashboards for the stakeholder visibility for both server and application related environments
  • Providing technical monitoring support for the monitoring installations and customer queries
  • Provided support as cloud engineer and automation and analytics tool engineer based on AWS
  • Implemented cloud watch alarms for EC2's
  • Managing monthly activities like AMI Refresh, EC2 Auto Scaling using Jenkins
  • Experience in migrating applications in on-prem to cloud
  • Monitoring Applications and server performance using AppDynamics, Datadog, Logz.io, NewRelic, SolorWinds.

Team Lead

Cognizant Infrastructure Services
India
12.2018 - 10.2020
  • Managed service support by managing a team of 15 across locations and ensure that SLA's are met consistently
  • Assists the Major Incident Management Process Owners in driving Service Management best-practice and ITIL process standardization
  • Worked on Active Directory, HPSM, SCCM, Jira
  • As an incident manager identifying and documenting the root cause and problem resolution steps
  • Verified all incidents are properly lodged and worked and are accurately updated via ServiceNow
  • Maintaining information for all the applications and services managed in the project
  • Providing management reporting on incident metrics, Incident management performance and call volumes
  • Providing RCA on all the high priority issues to ensure that issue doesn't occur again
  • Support project schedules and important changes.

Programming Analyst

Cognizant Infrastructure Services
India
11.2017 - 12.2018
  • Day to day administration of ControlM/EM server and its components and production batch schedules
  • Creating new jobs, build and manage job flows calendar requirement
  • Service Now for all scheduling requests, problem records and incidents
  • Excel in providing system administrator and tech support for VMWare, Citrix and Windows environments.

Education

Master of Information and Communication Technology - Information And Communication Technology

LaTrobe
06-2024

Bachelors in Computer Science and Technology - Computer Science

Gitam University
01.2017

Skills

  • Incident & Change Management
  • HPSM & Service Now
  • Team Leadership and Training
  • GitHub
  • Application Monitoring Tools (Datadog, AppDynamics, Logzio, SolarWinds)
  • Active Directory
  • Agile, Google and Microsoft Workspaces
  • Microsoft Office Suite (Excel, Word, and PowerPoint)
  • Cloud services like S3, AMI, EC2 and AWS Jenkins
  • Basic Networking knowledge on protocols and layers

Certification

  • AWS Certified Sysops Administrator
  • Cisco Networking Academy - Switching Routing and Wireless essentials

Accomplishments

  • Developed a website for pet grooming using python (masters project)
  • Developed a website Go-Green for Indian municipal council .

Timeline

Testing and Dispatch Officer (Part Time)

Step Global
10.2022 - Current

Technical Lead

Cognizant Infrastructure Services
11.2020 - 04.2022

Team Lead

Cognizant Infrastructure Services
12.2018 - 10.2020

Programming Analyst

Cognizant Infrastructure Services
11.2017 - 12.2018

Master of Information and Communication Technology - Information And Communication Technology

LaTrobe

Bachelors in Computer Science and Technology - Computer Science

Gitam University
Trinaya Yarlagadda