Trinidad (Tita) Allom
Librarian
Nakara,NT
Summary
- Enthusiastic librarian eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of reference, information and training in customer service delivery within the modern library environment. Motivated to learn, grow and excel in librarianship.
- Experienced in library services with over twenty two years of experience in public, school and academic libraries. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
Certifications
12
12
years of post-secondary education
107
107
years of professional experience
Work History
Library Services Officer
Charles Darwin University, CDU
Casuarina, NT
01.2019 - Current
- Utilise electronic research databases and platforms such as Research Gate, the CDU Research Web portal in searching for CDU student’s theses, datasets, and research outputs.
- I use various eBook platforms such as ProQuest eBook Central, Ebscohost eBook collection, electronic resources, library databases, electronic journals, and open access.
- I also use various databases such as Academic Search Premier, EBSCO EJS, EBSCOhost, Elsevier, Gale, Informit.
- Maintained excellent attendance record, consistently arriving to work on time.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked closely with teams to maintain optimum levels of communication to effectively and efficiently complete projects.
- Assisted in developing Leganto reading list management portal in delivery of reading resources project, resulting in successful course delivery.
- Provided various resources for students and staff to use online through the Leganto portal and ensuring copyright legislation are adhered to.
- Trained staff in the use of Leganto portal and service desk duties.
- Catalogued theses undertaken by CDU higher degree and non higher degree researchers.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Project management:
Charles Darwin University
Darwin, NT
04.2014 - Current
- I am involved in a project to decommission eSpace. Along with other staff members, the task was to move eReadings and exam papers to Alma Digital to manage digitize resources such as the Reading List and Exam Papers. This task is now complete.
- I am also involved in project Leganto; the course lists management system that runs on Alma. The Leganto project team meets once a week to discuss issues, updates, and share relevant information to enhance project to run smoothly. We have now one hundred forty-four digitized citations in Leganto.
- Format shifting project of videos to DVDs and MP4 at CDU Library and at BI Library. I have prepared a report and developed work instructions available for staff use.
- In 2014 to 2019 completed the cataloguing and classification of the Kevin Sherlock collection at CDU Palmerston Campus Library. This is a special historical collection on East Timor.
- At Batchelor Institute (BI) in 2002, I successfully developed the College of Australian Languages and Linguistics (CALL) collection. This is an archive of Australian Indigenous language materials.
- Implemented library acquisition management system (Virtua) at BI in 2000. The system was hosted by the Northern Territory Library Services and free to all public library members of the Libraries in the Northern Territory Network (LINNet).
Library Supervisor
CDU
Palmerston, NT
01.2014 - 12.2019
- Supervised and provided appropriate orientation and training for Library staff when at Palmerston Campus Library., Maintained and troubleshoot IT equipment in my area at BI and CDU Palmerston library.
- Jobs logged with ITMS if the problem is too complicated.
Campus Library Supervisor
Charles Darwin University, CDU
, NT
01.2014 - 01.2019
- Service desk casual staff (Thursday 6-9:30 pm and Saturday 12-5:30 pm).
Customer Service
01.2014 - 01.2019
- Fluent in English, Tagalog and can speak limited Spanish, Pidgin English, Yolngu Matha, Tiwi and several Filipino dialects.
- Proactive and proficient in helping and supporting clients in the use of library technologies and platforms.
- Demonstrated this being a frontline librarian at BI and as a Library supervisor at CDU Palmerston and Library Services officer at CDU Casuarina.
- (2010-present).
- Provided liaison services and conducted library tours for the academic staff and students at Palmerston Campus Library.
- I have demonstrated this through the number of tours and meetings held with academic staff and students at Palmerston Campus Library., Conducted client education programs for staff and students at BI and CDU Palmerston Campus, Provided professional support in the lending services, information seeking and research activities to all clients to access and utilise information and research resources in all formats.
- I have demonstrated this as a Library supervisor and as a Library Services officer at CDU Palmerston and Casuarina campuses.
- I solved the problem with databases, online readings, electronic resources, Learnline and making the user experience easy, informative, and pleasing.
- (2014 to present).
- Assisted the Academic and Research Library team at Casuarina Campus Library with top quality service delivery of information, research and referencing queries to internal and external clients, face to face, over the phone and online.
- I have achieved this as a Library Supervisor and Library Services Officer at CDU Palmerston and Casuarina campuses.
- I performed quality service delivery by servicing internal and external clients in answering and delivering responses to client’s satisfaction.
- (2014 - present).
- Library management:.
- Oversight of the management of and access to research and archive library collections held at Palmerston Campus Library.
- I have Demonstrated this by completing the cataloguing, classification, and maintenance of the Kevin Sherlock Collection.
- This archival research project has been utilised and accessed by international researchers and the CDU community academics, staff, and students., Developed and coordinated the Outreach and Extension Services for target groups while working at the Darwin Public Libraries by setting up study centre and book exchange at Bagot, Kulalak, Juninga and Minbani., Undertaken administrative duties, including OH&S, and liaised with a campus administrator, facilities and ITMS staff to ensure the effective and efficient running of the CDU Palmerston Campus Library.
- Managed this through attending and discussing OH&S at meetings, logging jobs, and speaking to ITMS and facilities staff., Assisted in troubleshooting students and staff login to computers, applications, and platforms.
- (2014-2019 at CDU, 1999-2014 at BI).
- Assisted in troubleshooting login problems to Learnline, databases, electronic resources, eReadings, eSpace, and other electronic access difficulties., In conjunction with the BI database officer completed and implemented the Centre for Australian Languages and Linguistics collection database at BI in 2002.
- Implemented and managed Virtua- an LMS that replaced Dobis/Libis system in 1999 at BI.
- Completed and implemented the Outreach and Extension Services project at Darwin Public Libraries in 1994.
01.2010 - 01.2019
- Oversight and in charge of the first level of face to face, online and over the phone enquiries for all Library services.
- Demonstrated this as a Library supervisor and Library Services officer at CDU Palmerston and Casuarina Campuses Library, answering face to face service desk enquiries, over the phone, via email and the LibAnswers platform and performing a frontline top-quality service delivery through servicing internal and external staff and students in answering and delivering responses to client’s satisfaction.
01.1994 - 01.2019
- Reported building faults, student and staff computer login problems and liaised with relevant areas for repair and maintenance.
- I have demonstrated this and can quantify it by the number of jobs logged with CDU facilities and ITMS., Reviewed, develop and updated library work instructions in my area for library staff use while working at CDU.
Resources Management Librarian
Batchelor Institute of Indigenous Tertiary Education, BI
01.1999 - 01.2014
- Proactive and proficient in helping and supporting clients in the use of library technologies and platforms.
- Conducted client education programs for staff and students
- Providing various resources for students and staff to use online through the eReadings
- In charge of cataloguing, classification and acquisition of library resources in all formats using MARC and RDA.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved problems, improved operations and provided exceptional service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
BI
01.1999 - 01.2014
Outreach and Extension Services Librarian
Charles Darwin University
01.2002 - 01.2013
Outreach and Extension Services
Darwin Public Libraries
Darwin, NT
01.1993 - 01.1999
- Developed and implemented the outreach services to specific target groups.
- Maintain an efficient service delivery by responding to client’s queries on the spot or within two hours to my utmost capacity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
Bachelor of Science - Library Science
The University of Sto. Tomas
Manila Philippines 06.1974 - 01.1978
Bachelor of Arts degree - Library and Information Science
Charles Sturt University
Wagga, Wagga, New South Wales 02.1987 - 01.1994
Graduate Certificate - Information Technology
Charles Darwin University
Casuarina, NT 02.2004 - 12.2004
Certificate IV in Training And Assessment - Training And Assessment
Charles Darwin University
Casuarina, NT. 02.2006 - 12.2006
Skills
Proficiency in library management systems
undefinedAffiliations
Associate member of ALIA.
Aboriginal and Torres Strait Islander Library and Resources Network (ATSILRN)
Certification
LR driving License
Timeline
Library Services Officer
Charles Darwin University, CDU
01.2019 - Current
Project management:
Charles Darwin University
04.2014 - Current
Library Supervisor
CDU
01.2014 - 12.2019
Campus Library Supervisor
Charles Darwin University, CDU
01.2014 - 01.2019
Customer Service
01.2014 - 01.2019
01.2010 - 01.2019
Certificate IV in Training And Assessment - Training And Assessment
Charles Darwin University
02.2006 - 12.2006
Graduate Certificate - Information Technology
Charles Darwin University
02.2004 - 12.2004
Outreach and Extension Services Librarian
Charles Darwin University
01.2002 - 01.2013
Resources Management Librarian
Batchelor Institute of Indigenous Tertiary Education, BI
01.1999 - 01.2014
BI
01.1999 - 01.2014
01.1994 - 01.2019
Outreach and Extension Services
Darwin Public Libraries
01.1993 - 01.1999
Bachelor of Arts degree - Library and Information Science
Charles Sturt University
02.1987 - 01.1994
Bachelor of Science - Library Science
The University of Sto. Tomas
06.1974 - 01.1978
Managing Team conflict - completed 2020
LR driving License
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