Trinity Dowsett
Deception Bay,QLD
Summary
Dynamic professional with proven experience in high-pressure environments. Strong skills in communication, time management, and problem-solving. Focused on improving customer satisfaction and operational efficiency during peak times. Open to new opportunities for professional growth and skill enhancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Zesty Lemon Cafe
Deception Bay, QLD
07.2020 - Current
- Operated espresso machines, grinders, and blenders to produce high-quality beverages.
- Restocked supplies to ensure stock availability during peak hours.
- Greeted customers and processed orders for coffee drinks, food items, and beverages.
- Managed daily morning rush with efficient and composed customer service.
- Maintained cleanliness by wiping down counters, washing dishes, and cleaning floors.
- Collaborated with team members to enhance overall customer service experience.
- Responded promptly and professionally to customer inquiries, ensuring satisfaction.
In-Store Team Member
Domino's
Clontarf, QLD
10.2019 - 08.2020
- Handled cash transactions accurately at the register during busy periods.
- Resolved customer complaints in a timely manner following the store's customer service policies.
- Greeted customers in a friendly and professional manner.
- Answered telephone calls promptly and courteously.
- Ensured compliance with safety regulations when handling hazardous materials.
Education
High School Diploma -
Deception Bay State High School
Deception Bay, QLD11-2022
Bachelor of Engineering - Civil Engineering
University of Sunshine Coast
Petrie, QLDSkills
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Active listening
- Decision making
- Professionalism
- Efficiency
- Memory retention
Certification
- Certificate III in hospitality
Timeline
Barista
Zesty Lemon Cafe
07.2020 - Current
In-Store Team Member
Domino's
10.2019 - 08.2020
High School Diploma -
Deception Bay State High School
Bachelor of Engineering - Civil Engineering
University of Sunshine Coast