Trish Hyde
Hamilton Island,QLD
Summary
My name is Trish Hyde, I am thirty-one years of age, and I will be relocating back to Brisbane on the 24th of April to pursue a role that has career advancement and to be closer to family. I have worked within the customer service industry for over twelve years, across many varying roles, perfecting my interpersonal and organizational skills.
By nature, I am hardworking and resilient. I believe my drive to succeed, and my positive attitude is influential on my peers and in any challenge I may face.
I have developed myself to work well autonomously and within a group structure, as many of my previous roles have required self-management and the ability to guide a team.
I have experience working remotely, and I typically work long shifts, adjusting well to any work environment.
I currently help manage a boutique team for Mariners, a premium seafood restaurant located on Hamilton Island. I take immense pride in my work, but would like the opportunity to showcase my skill set in a new environment.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Hamilton island enterprises
Hamilton Island, Queensland
02.2024 - Current
- Managing a premium restaurant while directing and supervising a team of eight front-of-house members.
- Opening and closing managerial duties, such as floor plans, reservations, cash and card reconciliation, and shift logs.
- Ordering and maintaining smooth day-to-day operations.
- Understanding budgets and profit/loss reports.
- UKG, SAP, and F1 skills.
- Front line requirements, such as maître D, waitressing, bartender, and barista skills.
The Lookout Bar and Restaurant
Ladbrook and Kerr
Hamilton , NZ
02.2023 - 01.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Service Advisor
Fairview Motors Ford
Hamilton, NZ
01.2022 - 01.2023
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Generating bookings and invoices.
- Phone and email interactions with customers and internal departments.
- Assisting with workshop needs and maintaining a correct flow of job sheets.
- Following correct procedures for warranty claims.
- Liaising with third-party companies, such as Autosure.re. (Providing assistance to claims with mechanical protection companies and insurance companies).
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Sales and Finance Assist
Ebbett group
Hamilton, NZ
10.2020 - 02.2022
- Experience using Autoline, Motor web, Trade Me, Autoplay, and Dealer base.
- Outsourcing required work, assisting in deliveries, and enquiries.
- Stock rotation, preparation, and stock take.
- Experience in purchasing orders and invoicing - training in finance for vehicles and working alongside finance companies to successfully generate loans at appropriate interest rates for customers. Preparing all relevant documents to assist with this.
- Monitoring large volumes of stock and communicating with wholesalers.
- Point of call for CDG and any new vehicle deliveries.
- Organizing deliveries for vehicles requiring movement around the country.
- Photographing vehicles and editing images accordingly for online listings.
- Monitoring all used stock and trade-in vehicles, organizing the preparation of these vehicles for auction or yard sale.
Server
Coca Chu, Qualia, Beach club, Mariners
Hamilton Island, Queensland
01.2016 - 12.2019
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Waitressing a large section with a quick turnover rate.
- Bar and coffee experience.
- Room service during breakfast shifts.
- Reservations and ability to accommodate high-profile demands.
- maître d', pass, and food running shifts
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Drug and Alcohol Technician
Work Care NZ
Auckland, NZ
- Qualified drug and alcohol technician. Training for business growth and development.
- Drug screenings and splits for further analysis of collected specimens. In office and mobile testing.
- Adhering to client requirements. Working independently and efficiently. Traveling for multiple client requirements.
- Prepping specimens for lab testing, booking transfers of products/specimens.
- NZQA standards 25458/25511: Perform urine specimen collection in the workplace, Perform urine drug screening in the workplace.
Supervisor/3IC
Madam woo
Hamilton , NZ
- Assisting in opening a brand-new restaurant.
- Cash handling and end of business day close. Supervising staff.
- Hosting/Maître D requirements. Supervising and running shifts.
- Running a section, providing support for the bar, stock take, food and drinks running.
- Cash reconciliation and wastage control.
Skills
- Food Service
- Health codes compliance
- Food Running
- Beverage Preparation
- Payment Processing
- Menu Memorization
- National Certificate in Hospitality
- National Certificate in Seafood Retailing
- RSA and RSG certificates
- Staff training
- Full driver's license
- First Aid Certificate
- Punctual with good time management skills
- Clear and effective communication
- Outgoing Personality
- Professional Appearance
- staff management and restaurant management
Timeline
Supervisor
Hamilton island enterprises
02.2024 - Current
The Lookout Bar and Restaurant
Ladbrook and Kerr
02.2023 - 01.2024
Service Advisor
Fairview Motors Ford
01.2022 - 01.2023
Sales and Finance Assist
Ebbett group
10.2020 - 02.2022
Server
Coca Chu, Qualia, Beach club, Mariners
01.2016 - 12.2019
Drug and Alcohol Technician
Work Care NZ
Supervisor/3IC
Madam woo
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