Trong Nghia Nguyen
Ha Noi
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Salesman
Long Viet Printing Corporation
Ha Noi
04.2023 - Current
- Contacted new and existing customers to outline benefits of products.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Improved overall customer purchasing experiences to promote steady revenue.
- Presented products and services to prospective and existing customers to meet client needs.
- Generated leads from cold-calling prospective clients.
- Developed key customer relationships to increase sales.
Barista
The Sipping Bar
Ha Noi
07.2022 - 12.2023
- Monitored inventory levels of supplies and restocked when necessary.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Salesman
MIP Viet Nam Telecommunications LLC
Ha Noi
11.2020 - 02.2023
- Performed post-sales follow-up with customers to ensure satisfaction.
- Advised management on changes in pricing or promotions based on market conditions.
- Educated customers on product features and technical details to highlight benefits.
- Identified customer needs by asking questions and advising on best solutions.
- Identified needs of customers promptly and efficiently.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Established relationships with potential new clients.
Barista
La Pax Coffee
Ha Noi
08.2020 - 05.2021
- Memorized official and off-menu coffee and tea preparations.
- Prepared and served hot or cold beverages.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Operated cash registers to process customer payments.
Education
High School Diploma -
Gymnasium Villa Elisabeth
Wildau, Germany06-2020
Secondary School Diploma -
Viet Nam - Australia School Ha Noi
My Dinh Ward, Ha Noi06-2016
Skills
- Relationship Building
- Product and Service Sales
- Staff Training
- Customer Service
- Customer Needs Assessment
- Shift Scheduling
- Hiring and Training
- Product Recommendations
- Shop Opening and Closing
- Espresso Machine Operations
- Employee Management
- Backroom Stocking
References
References available upon request.
Timeline
Salesman
Long Viet Printing Corporation
04.2023 - Current
Barista
The Sipping Bar
07.2022 - 12.2023
Salesman
MIP Viet Nam Telecommunications LLC
11.2020 - 02.2023
Barista
La Pax Coffee
08.2020 - 05.2021
High School Diploma -
Gymnasium Villa Elisabeth
Secondary School Diploma -
Viet Nam - Australia School Ha Noi
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