Troy Douglas
Gold Coast,QLD
Summary
Experienced in people management and training, I excel at designing and delivering impactful training sessions on various topics including up-skilling, goal setting, leadership development, and compliance. With an enthusiastic and creative personality, I prioritize a hands-on approach and focus on individual needs. My goal-oriented mindset drives me to achieve results. Eager to leverage my experience in a challenging long-term role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
People & Performance Manager
Empire Office Furniture
04.2022 - Current
- Designed, implemented, and managed talent development and performance management programs for cross functional teams including sales, warehousing, marketing, administration, IT, Projects and purchasing.
- Oversee the People & Culture function with a hands-on approach, focusing on identifying, nurturing, and retaining top talent, I lead and mentored a diverse team, promoting a culture of continuous learning. across nine branches, head office and the distribution centre.
- Facilitated cross-departmental collaboration with cross-functional teams, and senior leadership to align talent and performance goals with organisational objectives fostering culture focused on continuous improvement and shared success.
- Enhanced employee engagement through designing and delivering engaging training sessions and workshops that foster adult learning principles.
- Proficient in managing multiple projects simultaneously, to ensure timely delivery and alignment with organisational goals.
- Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Excellent interpersonal skills, with a talent for conveying complex concepts clearly and fostering strong relationships across all levels.
Manager
Amart Furniture
02.2021 - 03.2022
- Drive performance through sales management and balance scorecard, training, development, 360 feedback, Performance management, appraisals and 9 box assessments
- Developed training programs to maximise sales performance and product knowledge
- Managing health & safety aspects of the showroom & dispatch
- Auditing & reporting.
Travel & HR Coordinator
Young Rock Production
09.2020 - 03.2021
- Coordinated all travel requirements and Human resources for a TV show production
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Coordinating Covid-19 hotel quarantine with Government
- Maintained human resources information system and kept employee files up to date and accurate.
Store Manager
STA Travel
01.2016 - 08.2020
- Train and develop employees in all aspects of travel sales performance and compliance.
- Solely managed the entire store’s refund, credit and re-booking requests during COVID-19 requiring high proficiency & competence in conflict resolution.
- Hosted in-person and virtual training events.
- Managed auditing control of bookings process, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Established strong relationships with external partners to source relevant industry-specific training.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Partnered with Regional manager in succession planning identifying key candidates for promotion or lateral moves within the organisation based on their strengths and developmental needs.
Manager
GAME
01.2014 - 01.2016
- Responsible for recruitment and onboarding, driving performance and growth of sales through performance management, training new hires and future leaders through development plans, training and feedback
- In charge of running expo events for Warner Brothers at Birmingham Nation Exhibition Centre as well as in store events and interactive midnight launches for Xbox, PlayStation, Nintendo, and Ubisoft.
- Monitored and analysed business performance to identify areas of improvement and make necessary adjustments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor’s Degree in Business - Human Resources Management & Management
Griffith University
Gold Coast2022
Diploma of Leadership & Management -
Tafe Queensland
Online2016
Skills
- Organizational Development
- Learning Management Systems
- E-Learning Design
- Onboarding Programs
- Needs Assessment
- Change Management
- Workforce Planning
- Coaching and Mentoring
- Data-driven decision-making
- Teamwork and Collaboration
- Budgeting and financial management
- Performance Management Integration
Websites
Certification
- Mental Health First Aid, Mental Health First Aid International, 2022, 2025
- Applied First Aid & CPR, Regal Industry Training, 2021, 2024
Affiliations
Australian HR Institute (AHRI), 2024
References
Available on request
Timeline
People & Performance Manager
Empire Office Furniture
04.2022 - Current
Manager
Amart Furniture
02.2021 - 03.2022
Travel & HR Coordinator
Young Rock Production
09.2020 - 03.2021
Store Manager
STA Travel
01.2016 - 08.2020
Manager
GAME
01.2014 - 01.2016
Bachelor’s Degree in Business - Human Resources Management & Management
Griffith University
Diploma of Leadership & Management -
Tafe Queensland
- Mental Health First Aid, Mental Health First Aid International, 2022, 2025
- Applied First Aid & CPR, Regal Industry Training, 2021, 2024
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