Troy Machalek
Darwin,NT
Summary
Proven leader with extensive experience in hospitality management, notably with a collective chain of acclaimed international hotels globally.
Skilled in Aerodrome ground handling, emergency response & adept at problem solving. I consistently enhance customer satisfaction and operational efficiency. My creative organization and decisive actions have significantly improved service quality, contributing to repeat business and successful event coordination.
Overview
14
14
years of professional experience
Work History
Bar/Retail Supervisor
Compass Group Australia
01.2024 - Current
- Ensuring smooth daily operations & addressing clients needs.
- Enhanced store & tavern appearance with regular maintenance, cleaning and organisation of merchandise..
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous retail/tavern maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Airport ground handling & leading hand duties
- Emergency Response Team Volunteer
Sofitel Hotel
Accor Hotels
02.2022 - 02.2024
- Head Waiter at an award winning fine dining restaurant
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the hotel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue
Journey Leader & Hospitality Attendant
The Ghan & Indian Pacific
01.2022 - 01.2024
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Demonstrated flexibility in adapting to varying shift schedules in order to maintain coverage across all operational hours of the journey
- Organized group tour bookings & participating in guest tours
- Maintained clean and welcoming common areas, contributing to a positive guest experience.
- Assisted in the training and onboarding of new staff members to ensure adherence to established brand standards, safety protocols and operational procedures.
Assistant Banquet & Events Coordinator
Star Casino
04.2018 - 01.2022
- Assisting with the organising & running of major events throughout the establishment.
- Conducting training & motivational seminars to ensure consistency within the numerous venues departments.
- Liaison with Chefs & corporate clientele to ensure all arrangements meet compliance.
- Involved with the opening of new restaurants, bars & facilities that Star introduced over the many years.
Assistant Restaurant/Bar Manager
Fairmont Princess
09.2010 - 09.2017
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
Education
Certificate IV - Hospitality Management Diploma
Griffith University
Gold Coast, QLD1993
Skills
Emergency response Training
Timeline
Bar/Retail Supervisor
Compass Group Australia
01.2024 - Current
Sofitel Hotel
Accor Hotels
02.2022 - 02.2024
Journey Leader & Hospitality Attendant
The Ghan & Indian Pacific
01.2022 - 01.2024
Assistant Banquet & Events Coordinator
Star Casino
04.2018 - 01.2022
Assistant Restaurant/Bar Manager
Fairmont Princess
09.2010 - 09.2017
Certificate IV - Hospitality Management Diploma
Griffith University
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