Truong Tran
Derrimut,VIC
Summary
Driven professional with extensive experience at Sanctuary Lakes Hotel and Melbourne Crown Casino, excelling in customer service and gaming area supervision. Demonstrated ability to handle high-stress situations and maintain a professional appearance, enhancing guest satisfaction and fostering a positive gameplay environment. Skilled in cash handling and problem-solving, consistently ensuring compliance with gaming regulations and achieving operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bar Gaming Machine Attendant
Sanctuary Lakes Hotel
06.2024 - Current
Bar Attendant
Sanctuary Lakes Hotel
06.2024 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Greeted customers and provided friendly, knowledgeable service.
- Answered customer questions about food and beverage items and assisted with menu selections.
High Duty Crupier
Melbourne Crown Casino
12.2003 - 06.2024
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Exchanged legal currency for gambling chips and coin money.
- Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Trained new dealers in rules and operation of different games.
Education
Completed Year 12 -
Brunswick Secondary College
Brunswick, VIC12.1998
Skills
- Strong multitasking
- Quick Learner
- Patience and Empathy
- Reliability and punctuality
- Cash handling proficiency
- Professional Appearance
- Sales and Upselling
- Gaming machine maintenance
- Basic technical knowledge
- Understanding gaming regulations
- Menu Memorization
- Drink Preparation
- Order Accuracy
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Guest services management
- Money Handling
- Decision-Making
- Cash Handling
- Hospitality background
- Self Motivation
- Professionalism
- Gaming Area Supervision
Certification
- RSA
- RSG
- GAMING LICENSE
Timeline
Bar Gaming Machine Attendant
Sanctuary Lakes Hotel
06.2024 - Current
Bar Attendant
Sanctuary Lakes Hotel
06.2024 - Current
High Duty Crupier
Melbourne Crown Casino
12.2003 - 06.2024
Completed Year 12 -
Brunswick Secondary College
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