DIKSHA KANDHARI
Windsor,VIC
Summary
Dedicated and customer-focused professional with strong communication and sales skills. Proven track record of engaging with customers, understanding their needs, and delivering tailored solutions to enhance their experience. Skilled in building rapport, handling transactions, and effectively promoting products. Quick learner with the ability to adapt to dynamic sales environments. Committed to providing excellent service and contributing to team success. Seeking opportunities to further develop in the field of sales and customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bar Gaming Machine Attendant
Malvernvale Hotel
12.2024 - Current
- Provided high-quality customer service by assisting patrons with gaming machines and bar-related needs.
- Monitored gaming floor activities, ensuring compliance with responsible gambling practices and regulatory requirements.
- Supported team operations by stepping into multiple roles as required, including bartending and general hospitality tasks.
- Maintained up-to-date knowledge of gaming machine technology, learning new releases and software updates to better serve customers.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Took customer bets, paid out winnings and collected losing bets.
- Delivered food to customers at bar and tables.
Bar Gaming Machine Attendant
The Brass Monkey On Lonsdale
01.2024 - Current
- Enhanced customer satisfaction by providing friendly and efficient service during gaming machine operation.
- Cashed out jackpots of up to $15,000 and processed proper tax forms to uphold legal requirements.
- Ensured compliance with gaming regulations, maintaining accurate records and proper cash handling procedures.
- Boosted customer loyalty with personalized service and attention to individual preferences in gaming selection.
- Managed inventory of gaming supplies, maintaining adequate stock levels for uninterrupted gameplay experience.
- Contributed to team efforts by assisting with general bar duties during peak hours or as needed for effective operations management.
- Handled sensitive situations professionally such as addressing customer disputes or complaints regarding payouts or game outcomes effectively resolving conflicts diplomatically.
BISTRO & BAR
The Glasshouse Caulfield
11.2023 - 03.2024
- Managed orders efficiently, ensuring accurate and timely delivery of food and beverages
- Successfully implemented upselling techniques, contributing to revenue growth and promoting specials
- Maintained a welcoming and comfortable ambience within the bistro
- Managed the bar area efficiently, including stocking, organizing, and maintaining a clean workspace
- Ensured cleanliness and hygiene standards in the bistro area, contributing to a safe and pleasant environment
- Knowledgeable about a wide range of beverages, including wines, spirits, and craft beers
Education
Bachelor Of Psychological Science - Counseling Psychology
ACAP | Australian College of Applied Professions
Melbourne, VIC02.2027
High School Diploma -
Shishukunj InternationalSchool
03.2023
Skills
- Time Management
- Customer Relations
- Goal-Oriented
- Strong multitasking
- Team Player
- Sales and Upselling
- Quick Learner
- Interpersonal Communication
- Problem-solving abilities
- Point of sale operation
- Cross-selling techniques
Licences
Gaming Employee Licence
Working With Children
Certification
RSG 1, 2, 3 & 4
RSA
FoodSafety
YourPlay
Keno
TAB
Timeline
Bar Gaming Machine Attendant
Malvernvale Hotel
12.2024 - Current
Bar Gaming Machine Attendant
The Brass Monkey On Lonsdale
01.2024 - Current
BISTRO & BAR
The Glasshouse Caulfield
11.2023 - 03.2024
High School Diploma -
Shishukunj InternationalSchool
Bachelor Of Psychological Science - Counseling Psychology
ACAP | Australian College of Applied Professions
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