TRUONG LAM ANH (LAURA) DINH
Greystanes,NSW
Summary
Flexible and hardworking professional eager to learn and contribute to team success. Friendly and customer-focused, with proven strengths in cross-selling and delivering exceptional service. Reliable and punctual, known for a positive attitude, strong work ethic, and dedication to achieving results. Seeking opportunities where excellent customer service and a proactive approach will add value.
Overview
2
2
years of professional experience
Work History
Bubble Tea Barista
Sharetea
11.2022 - 04.2024
- Manage customer orders both in-person and via delivery apps, ensuring timely and accurate processing.
- Prepare high-quality beverages to customer specifications.
- Process payments, including cash and credit card transactions, and provide receipts and change.
- Oversee inventory, conducting regular stock checks to ensure adequate supplies.
Administrator
RBT Accomodation
05.2022 - 02.2023
- Managed bookings and reservations via LittleHotelier platform.
- Processed online payments and coordinated billing.
- Organised housekeeping schedules to ensure timely room preparation.
- Assisted with guest check-ins, check-outs, and inquiries.
Receptionist
Fancy Nails & Beauty Spa
05.2022 - 09.2022
- Managed bookings and schedules, ensuring efficient appointment flow.
- Processed payments (cash and credit card), providing receipts and change promptly.
- Greeted clients, answered inquiries, and maintained a welcoming atmosphere.
- Assisted with client records and inventory management.
Education
The Higher School Certificate -
Marsden High School
Sydney, NSW09-2024
Skills
- Positive Attitude
- Problem-solving abilities
- Cleaning and sanitising
- Multitasking
- Scheduling
- Mail handling
- Verbal and written communication
- Customer/Client relations
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Extracurricular activity
Broadcaster
Hai Phong City Television Station, Vietnam | January 2020 – February 2022
Timeline
Bubble Tea Barista
Sharetea
11.2022 - 04.2024
Administrator
RBT Accomodation
05.2022 - 02.2023
Receptionist
Fancy Nails & Beauty Spa
05.2022 - 09.2022
The Higher School Certificate -
Marsden High School
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