Ugyen Phuntsho
Mirrabooka,WA
Summary
Seeking a supportive company that will aid in the development of an exceptional Electrical Engineering leader and expert. Eager to contribute significantly to the growth and development of the organization. Possess a strong foundation in electrical engineering principles and one year of practical experience in the field. Enthusiastic electrical engineer with a Bachelor's degree in Power Engineering and currently pursuing a Master's degree in Electrical Power Engineering to further enhance expertise. Demonstrated ability to apply theoretical knowledge to real-world challenges through contributions to electrical system design, troubleshooting, and maintenance projects. Deeply passionate about ensuring safety and efficiency in electrical infrastructure. Committed to continuous learning, professional growth, and making a meaningful impact in the electrical engineering domain.
Overview
4
4
years of professional experience
Work History
Customer Service Agent/Officer
Menzies Aviation-Perth Airport (Terminal 1)
01.2023 - Current
- Check passengers in, issue boarding passes and baggage tags, and assist those with special needs
- Provide information on flight schedules, flight connections during disruptions, and ensure smooth connections
- Handle inquiries, resolve complaints, and maintain high levels of customer satisfaction
- Oversee the boarding process, make announcements, and verify documents at the gate
- Supervise baggage routing and assist in resolving lost or damaged luggage issues
- Ensure compliance with security regulations
Patient Care Assistant
St John of God- Murdoch
01.2023 - 01.2024
- Assist patients with daily activities such as bathing, dressing, eating, and moving around
- Ensure patients' comfort and support their daily needs
- Provide emotional support and companionship, helping to maintain a positive environment for patients
- Assist with medical procedures, monitor, and report on patients' vital signs, and prepare patients for various treatments or examinations
- Serve as a liaison between patients, nurses, and other healthcare professionals
- Maintain accurate and up-to-date records of patients' care, condition, and progress
- Keep patient areas clean and sanitary, manage supplies, and adhere to infection control protocols
- Follow all hospital policies and procedures, ensuring a safe and professional environment
- Engage in ongoing training and professional development
Electrical Engineer
Shambhala Infra Private Limited
01.2021 - 10.2022
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Proposed electrical product and system modifications to improve quality and efficiency.
- Inspected and performed validation testing for designed systems and third-party installations.
- Evaluated power needs for various systems.
- Established positive relationships with key stakeholders, including clients, contractors, and regulatory agencies, to facilitate project success.
- Conducted detailed electrical system analyses to identify and rectify inefficiencies, ensuring optimal performance.
- Collaborated with multidisciplinary teams to develop integrated solutions for complex engineering challenges.
- Evaluated and identified opportunities to improve performance of electrical systems.
- Analyzed and documented test results to comply with industry standards.
- Established and maintained effective communication with clients and contractors.
- Implemented and approved design control procedures for electrical development in accordance with regulatory guidelines.
- Applied principles of electrical theory to advance and improve product development and efficiency.
Intern (Electrical Engineering)
Basachu Hydropower plant
06.2021 - 07.2021
- Was engaged in learning operation and maintenance of the following:
- Transformer, SF6 circuit breakers and other associated switchyard equipment
- DC supply and diesel generator
- Intake hydraulic gates, screen cleaning machine and pumps
- Pelton turbine system, servo motor and nozzle
- Generator, governing system, excitation system, cooling water system and bearing oil system
- Protection and control system
- Plant automation with SCADA system
Education
Masters of Engineering - Electrical Power Engineering Specialization
Edith Cowan University
WA03.2025
Bachelor of Engineering - Power Engineering
Jigme Namgyel Engineering College
Bhutan01.2021
Skills
- Matlab
- AutoCad
- Dialux
- Proteus
- Critical Thinker
- Great at Problem Solving
- Attentive listening and effective oral communication skill
- Arduino
- Microsoft 365
- Customer service
- Problem resolution
- Outstanding communication skills
- Active listening
- Customer complaint resolution
- Customer relationship management (CRM)
- Relationship building
- Documentation and reporting
- Team collaboration
Timeline
Customer Service Agent/Officer
Menzies Aviation-Perth Airport (Terminal 1)
01.2023 - Current
Patient Care Assistant
St John of God- Murdoch
01.2023 - 01.2024
Intern (Electrical Engineering)
Basachu Hydropower plant
06.2021 - 07.2021
Electrical Engineer
Shambhala Infra Private Limited
01.2021 - 10.2022
Masters of Engineering - Electrical Power Engineering Specialization
Edith Cowan University
Bachelor of Engineering - Power Engineering
Jigme Namgyel Engineering College
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