Tsjhania Turahui
Yarrabilba,QLD
Overview
11
11
years of professional experience
Work History
Store Manager
SMIGGLE - LOGANHOLME
QLD
04.2024 - Current
- Create a great store experience for all customers
- Drive sales with my team to achieve targets and KPI's
- Implementing visual merchandising strategies and promotional changes
- Developing and coaching a team providing praise and improvement feedback.
Assistant Restaurant Manager
MCDONALDS, JIMBOOMBA
QLD
10.2023 - 03.2024
- Contributes to the growth and success of the restaurant financial costs and profits
- Directly support Restaurant Manager to deliver optimum business KPI results
- Developing staff members through training systems, and traineeships.
Restaurant Manager
MCDONALDS, DOONSIDE
NSW
09.2020 - 01.2021
- Motivates, mentor and train a large group of employees to deliver optimum customer service and deliver great service to all customers
- Directly lead, motivate and uplift the team to deliver optimum business KPI results, meet budget without affecting customer service values within the business
- Assume ownership of daily operations, leading people and the overall success of the business, the restaurant and its growth
- Prioritizing the safety and security of not only the customers within the restaurant but also the staff and contractors at all times.
Assistant Restaurant Manager
MCDONALDS, DOONSIDE
NSW
10.2019 - 09.2020
- Contributes to the growth and success of the restaurant financial costs and profits
- Directly support Restaurant Manager to deliver optimum business KPI results
- Developing staff members through training systems, and traineeships.
Customer Experience Manager
MCDONALDS, DOONSIDE
NSW
02.2019 - 10.2019
- Running CEM Department, controlling labour costs as well as managing crew and hiring process
- Assist Store Manager in communicating targets and labour costs to team
- Consistent support for all members of the management team
- Attentive to care to crew members
- Keeping watch for crew needs and balancing crew availability.
Product Quality Manager
MCDONALDS, DOONSIDE
NSW
08.2017 - 11.2018
- Running PQM Department, control ordering and transfers in and out of the store
- Assist Store Manager in communicating KPI's
- Consistent support for all members of the management team
- Attentive to customer care
- Keeping watch for crew and their safety within the store
- Guidance, support and assistance to others while demonstrating safe work practices and procedures.
Area Manager
MCDONALDS, TAYLORS LAKES
07.2016 - 06.2017
- Supervise team members to ensure top quality service and consistency
- Assist Store Manager with extra duties, including payroll, timesheets, sales analysis reporting, stock and inventory report and roster allocations
- Responsible for assisting in placing supplier orders, maintaining regular stock checks and keeping consistent inventory levels
- Supervise and oversee kitchen activities to ensure quality of food
- Shift coverage Management and hire, train and schedule the activities of food service crew
- Ensure cleanliness of the restaurant.
Crew Member
MCDONALDS, TAYLORS LAKES
01.2014 - 07.2016
- Delivering a high level of customer service skills in a clean and safe environment
- Welcoming customers with a smile
- Attentive to customers' needs as a primary focus
- Serving fast, friendly and accurate service under pressure and also in large volumes during peak hours
- Operating a cash register, cash handling and giving out receipts to customers.
Customer Service Support
WINTER TABLE
12.2014 - 01.2015
- Customer Service Management
- Multitasking responsibilities like serving food and taking orders at the same time
- Working closely with the Chef and other staff to provide a good service to customers
- Handling complaints and difficult situations
- Flexible to provide staff support
- Following health and safety procedures at all times.
Cleaner
NIKKI'S CLEANING SERVICES
11.2013 - 01.2014
- General domestic cleaning duties, using harmful cleaning products
- Adhering to health and safety procedures
- Providing quoting support to customers
- Obeying privacy conditions for the customers
- Commercial cleaning motel rooms, offices, day care centres and schools on a regular basis
- Domestic cleaning newly built homes, end of lease and home inspections.
Timeline
Store Manager
SMIGGLE - LOGANHOLME
04.2024 - Current
Assistant Restaurant Manager
MCDONALDS, JIMBOOMBA
10.2023 - 03.2024
Restaurant Manager
MCDONALDS, DOONSIDE
09.2020 - 01.2021
Assistant Restaurant Manager
MCDONALDS, DOONSIDE
10.2019 - 09.2020
Customer Experience Manager
MCDONALDS, DOONSIDE
02.2019 - 10.2019
Product Quality Manager
MCDONALDS, DOONSIDE
08.2017 - 11.2018
Area Manager
MCDONALDS, TAYLORS LAKES
07.2016 - 06.2017
Customer Service Support
WINTER TABLE
12.2014 - 01.2015
Crew Member
MCDONALDS, TAYLORS LAKES
01.2014 - 07.2016
Cleaner
NIKKI'S CLEANING SERVICES
11.2013 - 01.2014
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