Tsz Ho (Zach) Deng
Summary
My name is Tsz Ho, but most people call me Zach. I am a university student eager to expand my professional experience, particularly in management, as I work towards pursuing a master’s degree in business administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store team member
Woolworths
01.2022 - 01.2024
- 2 years of customer service experience, including 1 year as a cashier and 1 year as higher duty cashier
- Extensive guest relations experience, handling inquiries, resolving issues, and ensuring a positive shopping experience
- Worked across multiple departments, including checkout, bakery, and stock management, adapting as needed
Pizza cutter, Front end team member
Dominos
01.2021 - 01.2022
- 1 year of experience in customer service, food handling, and cleaning in a fast-paced environment
- Promoted to Shift Supervisor in my last 3 months, overseeing operations and assisting team members
- Served customers, managed orders, and ensured pizzas met quality standards
- Developed leadership, problem-solving, and teamwork skills while handling daily store operations
Education
Bachelor of Science - Game Design
Queensland University of Technology
Brisbane, QLD10-2026
High School Diploma -
Cavendish Road State High School
Brisbane, QLD10-2023
Skills
- Customer service
- Team collaboration
- Team supervision
- Problem solving
- Time management
- Workplace safety
- Store maintenance
- POS system operation
- Team leadership
- Communication
- General security
- Guest services
- Cleanliness and hygiene
- Physical stamina
Certification
- First Aid Certification
- CPR/AED Certification
- Responsible Service of Alcohol
- Responsible Service of Gambling
- Certificate II in Security Operations
Languages
Chinese
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Native or Bilingual
Timeline
Store team member
Woolworths
01.2022 - 01.2024
Pizza cutter, Front end team member
Dominos
01.2021 - 01.2022
Bachelor of Science - Game Design
Queensland University of Technology
High School Diploma -
Cavendish Road State High School
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