Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Tuan Kiet Lam

Baldvis,WA

Summary

A dedicated and reliable entry-level IT Support Technician with valuable experience in solving hardware and software issue. Known for being a quick learner, committed to teamwork and adaptable to new challenges and an effective team player. Trustworthy and detail-oriented, with strong problem-solving abilities and excellent listening skills. Committed to delivering quality solutions while fostering collaboration and innovation in dynamic environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Support and Helpdesk

Gold PC Services
05.2025 - Current
  • Provided complete IT technical support services to end users through remote assistance, phone, and in-person interactions.
  • Performed hardware and software diagnostics, identifying issues, and delivering effective solutions to restore functionality.
  • Troubleshooting internet connectivity, email, and system-related issues.
  • Assisted users in identifying and solving potential security threats.
  • Monitored and managed support ticket queues, tracked customer updates, and prioritised tasks for timely completion.

Sale Assistant

Bakers Delights Baldivis
10.2017 - Current
  • Collaborated with the service desk to identify and sort out technical issues.
  • Collaborated with staff during busy periods, dividing tasks in efficiency to satisfy customer demand.
  • Delivered exceptional customer service in a fast-paced environment, strengthening communicative skills.
  • Independently managed busy bakery including opening and closing procedures, cash handling, and resolving customer disputes.
  • These experiences enabled me to develop strong leadership and problem-solving skills.

Member in Capstone Project Group- Implemented Zero Trust Model for 5G Networks

Curtin University
02.2024 - 11.2024
  • Designed and implemented a Zero Trust security framework to improve protection within 5G network environments.
  • Conducted technical research to identify and mitigate key security vulnerabilities in modern communication systems.
  • Collaborated in a team setting, contributing to system architecture, analysis, and solution development while maintaining clear and professional communication.
  • Demonstrated strong problem-solving skills and remained composed under pressure during critical testing and integration phases.
  • Provided comprehensive documentation and a formal presentation of project outcomes, showcasing reliability, attention to detail, and technical proficiency.

Education

Bachelor of Information Technology -

Curtin University
02.2025

Certificate of Education - undefined

Melville Senior High School
12.2021

Skills

  • Languages: C#, C, Java, Python, SQL, JavaScript
  • Tools: Cisco Packet Tracer, Microsoft Azure, Microsoft 365, MongoDB
  • Technologies: NET, Microsoft SQL Server, XCode, Interface Builder
  • Soft skills: Problem-solving, teamwork, calm under pressure, quick learner, hard-working, communication skills, time management, adaptability

Accomplishments

  • Received positive Google reviews for delivering exceptional customer service and support.
  • Successfully diagnosed and resolved “no internet” connectivity issues, ensuring minimal downtime for users.
  • Improved performance across multiple devices by optimizing slow computers, providing both hardware and software solutions to enhance speed and efficiency.

Certification

  • Completing Introduction to HTML/CSS at Grok Learning [View]
  • Completing Web Comp at Intermediate level at Grok Learning. [View]
  • C# Certificate [View]

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

IT Support and Helpdesk

Gold PC Services
05.2025 - Current

Member in Capstone Project Group- Implemented Zero Trust Model for 5G Networks

Curtin University
02.2024 - 11.2024

Sale Assistant

Bakers Delights Baldivis
10.2017 - Current

Certificate of Education - undefined

Melville Senior High School

Bachelor of Information Technology -

Curtin University

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Tuan Kiet Lam