Tulani-Louise Mckie
Cannington
Summary
Professional service expert with solid background in delivering exceptional customer support and fostering positive client relationships. Skilled in problem-solving, process improvement, and ensuring compliance with policies and regulations. Strong focus on teamwork and achieving results, with flexible approach to adapt to changing needs. Reliable, dependable, and equipped with excellent communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Service Officer
Services Australia
08.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
Seafood Processor
Geraldton Fishermen’s Co-Op (ADHOC Basis)
10.2023 - Current
- Sorting live red rock crayfish by weight.
- extremely fast paced team environment, on our best day doing over 20 tonnes.
- Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
- Participated in regular safety trainings to maintain an accident-free workplace, prioritizing employee wellness alongside productivity goals.
Café All Rounder
Central Greenough Café (ADHOC Basis)
07.2023 - Current
- Duties consist of, cleaning, dishwashing, serving, preparing deserts & customer service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Responded to customer requests for products, services, and company information.
Room Cleaner / All Rounder
African Reef Lodge
06.2023 - 10.2023
- Adhered strictly to safety protocols, minimizing accidents and injuries among housekeeping staff members.
- Provided backup support to other housekeeping staff during peak hours or absences, demonstrating adaptability and teamwork.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed routine maintenance checklist.
Rouser
Central Shearing
05.2023 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- 6:2 Sheerer to Rouser ratio.
High Duty Sales Assistant
Spendless Shoes
02.2022 - 08.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased VAP sales and email sign ups by building strong customer relationships and providing excellent service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Team Member
Coles Supermarket
12.2021 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Education
MYOB Skillset - Business Administration
Central Regional TAFE
WA01.2022
Graduate Certificate - 5 Subject ATAR Student
Champion Bay Senior Highschool
01.2022
Skills
- Reporting and documentation
- Written and verbal communication
- Effective customer communication
- Research and facts collecting
- Problem-solving
- Active listening
- Attention to detail
- Data confidentiality
- Quality assurance
- Maintaining client records
Timeline
Service Officer
Services Australia
08.2024 - Current
Seafood Processor
Geraldton Fishermen’s Co-Op (ADHOC Basis)
10.2023 - Current
Café All Rounder
Central Greenough Café (ADHOC Basis)
07.2023 - Current
Room Cleaner / All Rounder
African Reef Lodge
06.2023 - 10.2023
Rouser
Central Shearing
05.2023 - 07.2023
High Duty Sales Assistant
Spendless Shoes
02.2022 - 08.2022
Team Member
Coles Supermarket
12.2021 - 08.2022
MYOB Skillset - Business Administration
Central Regional TAFE
Graduate Certificate - 5 Subject ATAR Student
Champion Bay Senior Highschool
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