Tulay Yusuf-Riley
Melbourne,Australia
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Supervisor / Merchandiser
CONCEPT RETAIL SOLUTIONS
Melbourne, VIC
05.2024 - Current
- Supervised team operations and managed individual task assignments using work software.
- Refurbished products and organized shelving within Coles stores.
- Executed heavy lifting tasks exceeding 25 kilograms.
- Collaborated effectively with teams or worked independently to meet deadlines.
- Maintained cleanliness of warehouse and retail environments.
- Utilized scanner technology to locate and verify product statuses.
- Completed tasks efficiently within fast-paced timeframes.
- Led problem-solving initiatives to ensure uninterrupted workflow during overnight hours.
Customer Service
AUSTRALIA POST
Melbourne, VIC
06.2024 - 02.2025
- Resolved account issues through effective customer service engagement and support.
- Implemented targeted initiatives, resulting in improved customer retention rates.
- Assisted customers with passport applications and ensured compliance with quality standards for photos.
- Handled daily monetary transactions accurately and efficiently.
- Utilized Auspost systems for posting letters and parcels domestically and internationally.
- Processed incoming parcels using scanners, ensuring prompt packing and delivery.
- Facilitated customer bill payments, enhancing overall satisfaction with account management.
Administrative Secretary
FKML ACCOUNTING & ASSOCIATES
Brunswick, VIC
05.2023 - 04.2024
- Managed daily opening and closing of office, ensuring smooth transitions.
- Completed various tasks under tight deadlines consistently each day.
- Addressed office concerns as the first line of assistance for staff.
- Crafted professional emails and letters to support effective business communication.
- Facilitated resolutions by handling phone calls from ATO, banks, businesses, and clients daily.
- Executed accurate cash handling and EFTPOS transactions every day.
- Regularly recorded notes and maintained filing systems for tax returns and client records.
- Applied Microsoft Word, Excel, and APAC software in daily operations.
Customer Service
Target
Parramatta, NSW
09.2020 - 01.2023
- Managed fast-paced multitasking while addressing customer inquiries through phone and in-store assistance.
- Restocked, repositioned, and cleaned store shelves to ensure neat appearance.
- Cooperated with team members to foster a collaborative work environment.
- Handled conflict resolution between customers and staff to promote satisfaction.
- Executed general cleaning duties along with rigorous COVID-19 safety measures.
- Facilitated register operations, overseeing money handling and transaction processing.
- Assisted with Click & Collect orders by scanning and directing items to correct locations.
- Maintained organization by rehanging clothes according to size and style.
Customer Service Representative
Woolworths
Wentworthville, NSW
04.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Self-Employed
Nanny, Multiple Locations
Sydney, NSW & Melbourne, VIC
08.2019 - Current
- Supervised children aged 13 years and under, ensuring safety and engagement.
- Managed care for three to eight children simultaneously during activities.
- Prepared and provided age-appropriate meals and beverages for children.
- Facilitated home activities including homework, arts and crafts, reading, games, and water play.
- Read stories and bedtime narratives to promote literacy and relaxation.
- Assisted with sleep routines, effectively putting children to bed.
- Maintained cleanliness through general cleaning and personal hygiene practices.
- Monitored environment for risks, ensuring child safety at all times.
Work Experience
Bankstown Hospital
Bankstown, NSW
08.2019 - 08.2019
- Supported patients across five wards each day during one-week rotation.
- Facilitated meal times and personal hygiene for patients.
- Ensured cleanliness of bathrooms, hallways, and rooms to promote safety.
- Conducted conversations with patients and families to evaluate individual wellbeing.
- Recorded patient observations using medical equipment for vital signs monitoring.
- Performed administrative duties under guidance of qualified nursing staff.
- Gathered insights from nurses and administration on wellbeing and career experiences.
- Assisted with various tasks under supervision of qualified nurses.
Education
High School Diploma -
Cumberland High School
11.2021
Skills
- Learning agility and adaptability
- Critical analysis skills
- Technological competence
- Team collaboration
- Reliability and organization
- Ethical work standards
- Leadership attributes
- Meticulous attention to detail
- Commitment to excellence
- Assertiveness in communication
- Professional integrity
Certification
- SafeWork White Card
- Implementer Traffic Control Cards
LANGUAGES / NATIONALITY
Turkish & Aboriginal
Languages spoken are Fluent English and Basic Turkish
Communication
High level verbal and written communication skills developed through school and work experiences. Strong team building and collaborative talents shown by partnering with teachers to support other students and taking on leadership roles in the workforce.
Problem solving
Problem solving ability displayed through class and work activities, helping the younger years at school and in my current role as a team supervisor for a merchandising company.
Social Skills
My trait of being a very social person with a happy bubbly personality has enhanced my skills to be an outstanding team and solo player with great relations and respect to all my co-workers and to always perform at my personal best in the workforce. This has been demonstrated throughout years of my schooling, past employment history.
Lifestyle
Outside of work I love being in nature, spending time with loved ones, health and fitness e.g going gym and lots of self-care for maximum wellbeing, spending time with my furry baby dachshund, eating top quality delicious foods, meeting new people and learning different cultures and languages as well as travelling.
Timeline
Customer Service
AUSTRALIA POST
06.2024 - 02.2025
Team Supervisor / Merchandiser
CONCEPT RETAIL SOLUTIONS
05.2024 - Current
Administrative Secretary
FKML ACCOUNTING & ASSOCIATES
05.2023 - 04.2024
Customer Service Representative
Woolworths
04.2022 - 11.2022
Customer Service
Target
09.2020 - 01.2023
Self-Employed
Nanny, Multiple Locations
08.2019 - Current
Work Experience
Bankstown Hospital
08.2019 - 08.2019
High School Diploma -
Cumberland High School