Tulia Ratu
Collingwood
Summary
Motivated Administrative officer offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.
Overview
2
2
years of professional experience
Work History
Administrative Officer
Mork Chocolate
06.2024 - 12.2024
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, prepared, and delivered reports to various departments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Conducted research to address shipping errors and packaging mistakes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Children's Entertainer
Kiddly Winks
12.2023 - 07.2024
- Incorporated stage props to engage audience and create unforgettable moments.
- Adapted to various performance styles to suit diverse audiences with varying ages.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Planned parties according to customer specifications.
- Resolved conflict to maintain fun, positive and safe event environments.
- Supervised children's activities, maintaining happiness, safety and well-being.
Helpdesk Officer
Infotrack
10.2022 - 12.2023
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Managed high levels of call flow and responded to technical support needs.
- Activated accounts for clients interested in new services.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with other teams in the workplace to ensure customers receive the correct support.
Education
High School Diploma -
Keilor Downs College
Keilor, VIC10-2019
Skills
- Contract negotiations
- Workflow planning
- Documentation and control
- Relationship building
- Office management
- Credit and collections
- Event preparation
- Conflict management
- Public speaking and performing
- Effective multitasking
- Warehouse operation oversight
- Multiple priorities management
Accomplishments
- Developed and implemented [Procedure description], which resulted in increased company efficiency and productivity.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Assisted management with the training of 4 new staff members.
- Managed warehouse area.
- Managed inventory and office budgeting for supplies for busy office of 14 employees.
Timeline
Administrative Officer
Mork Chocolate
06.2024 - 12.2024
Children's Entertainer
Kiddly Winks
12.2023 - 07.2024
Helpdesk Officer
Infotrack
10.2022 - 12.2023
High School Diploma -
Keilor Downs College
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