Tulloolah-Felix Doyle
Redbank,QLD
Summary
Compassionate and trauma-informed Peer Worker with Certificate IV in Youth Work and hands-on experience supporting individuals experiencing suicide risk and acute mental health distress. Experienced in crisis de-escalation, active listening, safety planning, and recovery-oriented practice. Brings over four years of strong communication and service skills from hospitality, with a calm, empathetic approach in high-pressure situations.
Experienced with youth engagement and mentorship, creating positive and supportive environments. Utilizes strong interpersonal skills to connect with diverse groups and foster sense of community. Track record of implementing successful programs that address both individual and group needs, promoting overall well-being.
Overview
1
1
year of professional experience
Work History
Waitress/ Bartender
Darling&Co, Dapple&Waver, Mcdonalds
- Provided friendly and efficient service across busy café, restaurant, and quick-service environments, including functions and events for large groups. Managed customer enquiries, prepared food and beverages, handled transactions, and maintained high cleanliness standards in fast-paced settings. Developed strong interpersonal, teamwork, and conflict resolution skills, with the ability to remain calm, adaptable, and professional under pressure.
Peer Support Work
Communify – Safe Space Bardon
Brisbane, QLD
08.2025 - Current
- Deliver individual and group peer support using lived experience to promote connection, empowerment, and recovery. Support people in crisis through active listening, emotional regulation strategies, and de-escalation techniques. Facilitate group discussions, encourage skill-building, and help clients access internal and external supports while working closely with clinicians and support staff to ensure safe, person-centred care.
- Provided emotional support to individuals experiencing mental health challenges.
- Participated in training sessions to improve skills in crisis intervention techniques.
- Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies.
- Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.
Placement Youth Worker
Busy Schools
Queensland
03.2025 - 07.2025
- Developed and implemented engaging activities to promote youth development and learning.
- Collaborated with educators to create individualized support plans for students in need.
- Monitored student progress and provided feedback to enhance learning experiences.
- Facilitated workshops on life skills, conflict resolution, and emotional well-being.
- Advocated for student needs within the school environment to ensure equitable access to services.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Contributed to development of individualized plans to support youth goal achievement.
Education
Certificate II - Hospitality
Scripts
2021
Insight Upskilling - How to share your AOD story safely
Insight
08-2026
Certificate IV - Youth Work
TAFE QLD
QLD02-2026
No Degree - Year 11
Busy Schools
2022
Skills
- Peer support and lived experience practice
- Trauma-informed and recovery-oriented care
- Crisis intervention and de-escalation
- Active listening and empathetic communication
- Emotional regulation and grounding strategies
- Group facilitation and one-on-one support
- Safety planning and service referrals
- Rapport building with diverse and vulnerable populations
- Calm and professional under pressure
- Strong teamwork and collaboration within multidisciplinary teams
- High standards of hygiene, safety, and workplace compliance
- Adaptable, reliable, and personable approach
- Team collaboration
- Decision-making
- Time management
- Active listening
- Recovery planning and Stress reduction techniques
- Multicultural competence
- Relationship building skills and Youth supervision
- Social skill development
- Emotional support and Crisis response
- Behavioral interventions, De escalation tactics
- Problem-solving
Timeline
Peer Support Work
Communify – Safe Space Bardon
08.2025 - Current
Placement Youth Worker
Busy Schools
03.2025 - 07.2025
Waitress/ Bartender
Darling&Co, Dapple&Waver, Mcdonalds
Certificate II - Hospitality
Scripts
Insight Upskilling - How to share your AOD story safely
Insight
Certificate IV - Youth Work
TAFE QLD
No Degree - Year 11
Busy Schools