Tupou Hau
Sydney,NSW
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs, with skills to help customers find the products and services needed, whilst being successful at promoting customer satisfaction and purchases with consultative techniques and diligent attention to individual needs. Ready to take on leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Under Armour
06.2022 - 11.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Boosted store revenue through upselling and cross-selling techniques.
- Met and exceeded sales targets consistently, contributing to overall team success.
Checkout Supervisor
Pak'nSave
03.2021 - 05.2022
- Supervised multi-cultural teams of 15-20 members, enforcing compliance with operational policies and procedures.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Supported production line, reporting need for additional staff and resources.
- Checked workers and recorded performance for presentation to shift leaders.
- Assisted in recruitment and training of key talents to address department needs.
Education
Aorere College
Papatoetoe, Auckland Skills
- Proficient skills: MS Office, Excel, Word and PowerPoint
- Strong interpersonal and verbal communication skills
- Complex Problem-Solving
- Multitasking
- Product knowledge
- Time management
- Customer service
Interests
- Hikes/Walks
- Music
- Reading
- Cooking/Baking
References
Dilini Kronemberg
Store Manager
64+ 2112378992
Dilinikronemberg@gmail.com
Alix Taku-Bedwell
Store 2IC
+64 221721203
alixtakubedwell@gmail.com
Marther Langi
Checkouts Manager
+64 210740415
Langi.Marther@gmail.com
Timeline
Sales Assistant
Under Armour
06.2022 - 11.2023
Checkout Supervisor
Pak'nSave
03.2021 - 05.2022
Aorere College
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