Tuscany Grima
Glenmore Pk,NSW
Summary
I have worked for John Emmanuel Floral Events all of my working years, taking on a diverse range of responsibilities with a strong focus on customer service. From managing the floral and styling components of events to, more recently, serving as a personal assistant to John Emmanuel, I’ve developed a unique blend of creative thinking, client-focused service, and hands-on expertise. These roles have taught me to approach events with an innovative perspective, prioritize exceptional customer experiences, and ensure efficient, seamless execution. I achieve this through effective delegation of tasks to staff members and by stepping in to fulfill any role necessary to complete the job.
Overview
4
4
years of professional experience
Work History
Personal Assistant
John Emmanuel floral events
Sydney , NSW
01.2024 - Current
- Performed calendar management and scheduling of appointments for the executive.
- I have a strong background in customer service, consistently delivering a positive and memorable experience by addressing client needs with professionalism, attentiveness, and care.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Senior Florist
John Emmanuel floral events
Sydney , NSW
01.2021 - Current
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- As a senior florist, I gained experience in managing staff effectively, providing clear instructions on tasks, and maintaining composure under high-pressure situations. I developed strong problem-solving skills, enabling me to address challenges promptly and efficiently.
- I have experience working on large-scale, high-profile events, where I mastered the ability to work quickly while maintaining quality and attention to detail in my work.
Education
Peasons School of Floristry
Sydney, NSW03-2023
Skills
- Client Relations
- Customer service
- Time management
- Multitasking and organization
- Attention to detail
- Strong work ethic
- Creative thinking
- Management skills
Timeline
Personal Assistant
John Emmanuel floral events
01.2024 - Current
Senior Florist
John Emmanuel floral events
01.2021 - Current
Peasons School of Floristry
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