Tusiata Leifi
189 Meadows Road Mt Pritchard Sydney ,NSW
Summary
Dynamic housekeeping supervisor with a proven track record at Sydney Harbour Hotel, excelling in team leadership and customer service. Enhanced operational efficiency through effective training and inventory management, achieving significant cost reductions. Committed to fostering teamwork and continuous improvement, ensuring exceptional cleanliness and guest satisfaction.
Overview
20
20
years of professional experience
Work History
Housekeeping , Housekeeping Supervisor
Sydney Harbour Hotel
03.2017 - 07.2026
- Supervised daily housekeeping operations, ensuring high cleanliness standards and guest satisfaction.
- Trained and mentored team members on efficient cleaning techniques and safety protocols.
- Coordinated scheduling and task assignments to optimize workflow among housekeeping staff.
- Implemented inventory control systems for cleaning supplies, reducing costs and waste.
- Monitored performance metrics to identify areas for process improvement and training needs.
- Collaborated with management to develop housekeeping policies that align with hotel objectives.
Housekeeping Room Attendant
Rydges Hotel
03.2016 - 11.2017
Housekeeping Room Attendant
Holiday Imn
02.2016 - 10.2017
Customer Service Cashier
Cafe Family Business
04.2010 - 12.2015
Customer Service Supervisor
David Jones
04.2010 - 12.2014
- Supervised daily operations to ensure exceptional customer service standards were consistently met.
- Trained and mentored team members, fostering a culture of continuous improvement and skill development.
- Resolved complex customer inquiries, enhancing satisfaction through effective problem-solving strategies.
- Implemented operational improvements that streamlined processes and increased efficiency within the department.
Picking Supervisor
Deco Perfume
02.2006 - 08.2009
- Oversaw daily picking operations to ensure timely order fulfillment.
- Trained and mentored staff on best practices for inventory management.
- Implemented process improvements that enhanced workflow efficiency.
- Monitored compliance with safety standards within the picking area.
- Coordinated with warehouse teams to optimize stock levels and reduce delays.
Education
High School Diploma -
All Saints
2002
Skills
Team work
Customer service
Hard working
Fast leaning
Learning new skills
Room Attendant
Housekeeping supervisor
Additional Information
Hard working and learning new skills always helps the team
Languages
English
Full Professional
Samoan
Professional Working
Arabic
Limited Working
Timeline
Housekeeping , Housekeeping Supervisor
Sydney Harbour Hotel
03.2017 - 07.2026
Housekeeping Room Attendant
Rydges Hotel
03.2016 - 11.2017
Housekeeping Room Attendant
Holiday Imn
02.2016 - 10.2017
Customer Service Cashier
Cafe Family Business
04.2010 - 12.2015
Customer Service Supervisor
David Jones
04.2010 - 12.2014
Picking Supervisor
Deco Perfume
02.2006 - 08.2009
High School Diploma -
All Saints