Tuyen Tang
Canning Vale
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills.
Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Customer Care Consultant
Blackwoods
10.2023 - Current
- Back Order Report.
- Delivered outstanding support for international clients. Process orders, quotation and expediting support. Document for international travel.
- Negotiated favourable outcomes for both clients and the company in challenging circumstances or disputes.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
- Handling customer issue with speed and commitment.
- Team support.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
Storeman
Blackwoods
06.2021 - 10.2023
- Handled day-to-day pick and pack orders
- Adhere to work place OHS rules and regulations.
- Optimized space utilization within the warehouse, implementing effective stacking and storage strategies.
- Proactively in reducing unnecessary errors with correct line picking.
- Have attention to details to ensure high productivity.
- Work closely with leaders to problem solve and expand my knowledge of the Business.
- Team support two man lift, great communication skill to ensure new members get the right support to help them grow within the business.
Truck Driver
Cleanaway Waste Management
07.2019 - 07.2020
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Accounts Receivable Clerk / Warehouse Team Leader
Modern Glass
01.2012 - 11.2018
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Inspected account books and recorded transactions.
- Matched purchase orders with invoices and recorded necessary information.
- Generated monthly accounts receivable reports to submit developments for management review.
- Credit management and problem solve as they arises.
- Team support.
- Managed KSR and robotic System.
- Team development and motivation
- OH&S meeting daily tool box.
- Maintenance scheduling.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
Education
Cert IV Occupational Health Safety And Environmental -
Depart of Environment
Perth, WATRUCK LICENCE HR UNRESTRICTED -
Weight Brother Driving School
Maddington, WA01.2016
Certificate IV Applied Science - Science, Technology, And Society
TAFE Perth W.A
ATMC Perth Western Australia07.2005
Senior First Aider -
St John of God
Malaga, WA2005
Skills
- Calm and Professional Under Pressure
- Documentation And Reporting
- Document and Records Management
- Product Knowledge
- Business Development
- Technical Support
- Office equipment proficiency
- Recordkeeping strengths
- Customer Service
- Relationship Building
Timeline
Customer Care Consultant
Blackwoods
10.2023 - Current
Storeman
Blackwoods
06.2021 - 10.2023
Truck Driver
Cleanaway Waste Management
07.2019 - 07.2020
Accounts Receivable Clerk / Warehouse Team Leader
Modern Glass
01.2012 - 11.2018
Cert IV Occupational Health Safety And Environmental -
Depart of Environment
TRUCK LICENCE HR UNRESTRICTED -
Weight Brother Driving School
Certificate IV Applied Science - Science, Technology, And Society
TAFE Perth W.A
Senior First Aider -
St John of God
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