Tyeisha Palu
Claremont Meadows,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
KFC
03.2015 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained clean, safe, and organized store environment to enhance customer experience
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Volunteer
PCYC
05.2022 - 10.2023
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering supportive and inclusive team environment.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
- Maintained clean, neat, and operational facilities to serve program needs.
- Educated young people about strategies for driving discussions and promoting social changes.
Education
High School Diploma -
Cambridge Park High School
Cambridge Park, NSW11.2018
Skills
- Customer Service
- Staff Training
- Decision-Making
- Financial Management
- Customer Relationship Management
- Advertising Techniques
- Health and Safety Regulations
- Resource Coordination
- Team Collaboration
- Adaptability and Dependability
- Cultural Awareness
- First Aid Certified
Certification
- Peer Support Leader (2017-2018)
- First Aid course (2022)
- RTO Food Safety Certificate (2024)
Additional Information
I had obtained my First Aid certificate in 2019, doing a refresher course in 2022. I also obtained my RTO Food Safety certificate in 2024.
I am an extremely hard working, dedicated, unconventional thinker who is looking for an opportunity to pursue a different line of work which allows me to have the fulfillment of helping others, while maintaining my personal character development journey.
References
Savannah Eastwood
P: Restaurant Manager, KFC Minchinbury
M: 0403 251 730
E: Sheastwood055@gmail.com
Amalaini Nanovo
P: Senior Activities Officer - Coordinator, Blacktown PCYC
M: 0435 731 052
E: Amalaininanovo@gmail.com
Timeline
Volunteer
PCYC
05.2022 - 10.2023
Assistant Manager
KFC
03.2015 - Current
High School Diploma -
Cambridge Park High School
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