Tyla Grey
East Keilor,VIC
Summary
Motivated university student with a strong interest in customer service and retail. Seeking a casual position to utilise exceptional interpersonal skills, adaptability, and customer-focused approach. Excited to contribute to a dynamic team and gain valuable practical experience while effectively managing academic commitments.
Overview
6
6
years of professional experience
Work History
Online Personal Shopper
Woolworths
09.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
Front of House / Café Attendant
21 NORWOOD
01.2024 - 06.2024
- Enhanced customer satisfaction by providing efficient and friendly service in fast-paced cafe setting.
- Managed visual displays to enhance appeal of cafe and attract customers.
- Maintained cleanliness of cafe, ensuring a welcoming environment for clientele.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Assisted in inventory management, replenishing supplies as needed to avoid shortages and waste.
- Operated EFTPOS systems and cash transaction accurately.
Team Member
KFC
04.2021 - 12.2023
- Provided friendly, professional service to customers
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked scheduled shifts and remained available to work during staff absences, holidays and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
Event Stylist
Glamp Kids
03.2019 - 04.2021
- Transformed venues into visually stunning spaces, utilising expert knowledge of colour schemes and design principles.
- Collected images and prepared design presentations.
- Efficiently coordinated event setup and breakdown processes, minimizing disruption to clients schedules.
- Elevated brand recognition by producing visually engaging marketing materials showcasing past event designs.
Education
Bachelor of Business - Majors: Marketing And Digital Media
LATROBE UNIVERSITY
Bundoora, VIC09.2026
Skills
- Teamwork and collaboration
- Organisation and time management
- Effective communication
- Problem solving
Timeline
Online Personal Shopper
Woolworths
09.2024 - Current
Front of House / Café Attendant
21 NORWOOD
01.2024 - 06.2024
Team Member
KFC
04.2021 - 12.2023
Event Stylist
Glamp Kids
03.2019 - 04.2021
Bachelor of Business - Majors: Marketing And Digital Media
LATROBE UNIVERSITY
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