Tylah Smith
Gold Coast,QLD
Summary
Hardworking employee with exceptional customer service, multitasking and time management abilities. Highly motivated employees with desire to take on new challenges
Overview
4
4
years of professional experience
Work History
Guest Services Receptionist
Mantra Legends Hotel
Gold Coast , QLD
10.2024 - Current
- Greeted and welcomed guests upon arrival at Mantra Legends Hotel.
- Managed check-in and check-out processes efficiently for all guests.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Handled reservations and modifications using hotel management software effectively.
- Responded to guests, including email, telephone, and in-person inquiries.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
Food and Beverage Attendant
Mantra Legends Hotel
Gold coast , QLD
07.2023 - 10.2024
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Barista
Jamacia Blue
gold coast, QLD
03.2022 - 08.2023
- Demonstrated excellent customer service
- Opening and Closing Cafe (counting registers)
- Maintained a clean work environment
- Groune coffee beans to each individual customers specifications
Food and Beverage Attendant
Mantra On View
gold coast , QLD
01.2022 - 02.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted in setting up and clearing tables for efficient service.
- Maintained a positive attitude towards coworkers and customers at all times.
Education
Barista Course National
Australian Barista School
07.2022 - 07.2022
Skills
- Professional, friendly and outgoing
- Proactive and fast learner
- Positive, high attention to detail
Timeline
Guest Services Receptionist
Mantra Legends Hotel
10.2024 - Current
Food and Beverage Attendant
Mantra Legends Hotel
07.2023 - 10.2024
Barista Course National
Australian Barista School
07.2022 - 07.2022
Barista
Jamacia Blue
03.2022 - 08.2023
Food and Beverage Attendant
Mantra On View
01.2022 - 02.2023