Tyler Dower
Summary
With many years of experience in leadership and service-focused roles, I am eager to continue to expand my professional skillset through meaningful work in a dynamic and exciting position.
I take pride in striving for high quality work outcomes in all capacities, and in being a kind and respectful person at all times.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Member
Officeworks Bayswater
07.2017 - Current
- Providing excellent customer service at all times
- Executing an array of tasks and processes across all departments over many years
- Ensuring a safe workplace through consistent implementation of Safe Work Practices
Keyholder
Officeworks Bayswater
09.2018 - Current
- Responsible for opening and closing the store as duty manager and undertaking various associated tasks including cash management, financial and stock reports, team coaching and training, and ensuring store safety at all times
- Personally accountable for many store-level processes allocated to me over the years including Open Access, Promo Plan Implementation, PLC, Merch Protection, Solvup/Repairs, RLO, MRAs + Quality Control Notices, assisting other stores with many stocktakes + reflows, conducting job interviews and onboarding programs, training and upskilling team on all store processes, and managing, organising and implementing our 2024 Office Supplies reflow
- Chairperson of the Store Safety Team since 2020
- Member of the Store Emergency Team since 2018
Coordinator
Officeworks Bayswater
10.2022 - 05.2023
- Seconded as Technology Coordinator at Bayswater for 7 months whilst on break from tertiary education
- Responsible for various managerial duties including service leadership and driving efficient execution of tasks to achieve excellent results for customers and the store
- Reporting on various KPIs to both the store manager and area manager
- Contributing thoughtfully and enthusiastically to team culture and morale, promoting a fun and energised workplace for all team members
VCE Tutor
Wantirna College
01.2017 - 11.2018
- Providing assistance and personal/group tutoring to students undertaking the VCE subjects I studied in 2016
- Communicating with both teachers and students to formulate lesson plans and implement strategies to maximize success in student’s studies
- Supporting students with helpful study habits and exam strategies
Team Member / Sales Assistant
SportsPower Knox
01.2016 - 07.2017
- Interact with customers in a friendly, engaging manner, providing excellent service at all times
- Track sales and manage stock
- Manage EFTPOS transactions and utilise various retail software
- Money handling including cashing up registers at the end of each day
- Working as part of an efficient and customer-focused team
Basketball Referee
Victorian Basketball Referees Association
01.2012 - 01.2016
- Officiate domestic and representative level men’s, women’s and junior basketball games
- Manage electronic scoreboards and computerized data systems
- General organization of all branches
- Contribute to a positive game environment by maintaining a professional demeanour and interacting respectfully with players, coaches, and spectators
Education
Wantirna College
Arts/Laws (Honours) -
Monash University
01.2017
Skills
- Customer Service
- Communication
- Problem Solving
- Critical Thinking
- Leadership
Certification
- First Aid Certifaction
- Forklift Certification
- Responsible Service of Alcohol Certification
- Working With Children's Check
Timeline
Coordinator
Officeworks Bayswater
10.2022 - 05.2023
Keyholder
Officeworks Bayswater
09.2018 - Current
Team Member
Officeworks Bayswater
07.2017 - Current
VCE Tutor
Wantirna College
01.2017 - 11.2018
Team Member / Sales Assistant
SportsPower Knox
01.2016 - 07.2017
Basketball Referee
Victorian Basketball Referees Association
01.2012 - 01.2016
Wantirna College
Arts/Laws (Honours) -
Monash University
Similar Profiles
Lachlan KempLachlan Kemp
Service Advisor at Bayswater Truck Centre, Kenworth Daf BayswaterService Advisor at Bayswater Truck Centre, Kenworth Daf Bayswater
Simon SnowSimon Snow
Community Safety Officer at City of BayswaterCommunity Safety Officer at City of Bayswater
Nitish Reddy SalaigariNitish Reddy Salaigari
Administrative Assistant at Bayswater ManagementAdministrative Assistant at Bayswater Management
Keith J. Hemelt, Jr.Keith J. Hemelt, Jr.
Training Supervisor, Fire Team Member, Rescue Team Member at STOLTHAVEN NEW ORLEANSTraining Supervisor, Fire Team Member, Rescue Team Member at STOLTHAVEN NEW ORLEANS
SAMANTHA CLARKSAMANTHA CLARK
BOH Team Member + FOH Team Member at Old Chicago Pizza + TaproomBOH Team Member + FOH Team Member at Old Chicago Pizza + Taproom