Tyler Heaton
Sawyers Gully
Summary
Passionate and dedicated professional with a strong work ethic who is experienced as a Personal Shopper for Coles Supermarkets. Proven ability in customer service and planning while consistently achieving high satisfaction for customers. Skilled in relationship building and displays adaptability as demonstrated by successful event organisation as a volunteer at Headspace Maitland/Cessnock.
Overview
10
10
years of professional experience
Work History
Coles Personal Shopper
Coles Group
11.2015 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Volunteer
Headspace Maitland
02.2021 - 03.2024
- Assisted with special events and programs.
- Facilitated community outreach to expand participation and support.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
Postgraduate Diploma of Psychology Advanced - Psychology
Monash University
Clayton, VICBachelors of Psychological Science - Psychology
University of Newcastle
Newcastle, NSW06-2023
Skills
- Customer service
- Planning and organization
- Relationship building
- Interpersonal skills
- Academic and research competence
- Resilience
- Adaptability
- Professional skills
- Strong work ethic
- independence
Accomplishments
Currently researching Couple Identification using the Social Identity Approach for my honours year thesis project.
Timeline
Volunteer
Headspace Maitland
02.2021 - 03.2024
Coles Personal Shopper
Coles Group
11.2015 - Current
Postgraduate Diploma of Psychology Advanced - Psychology
Monash University
Bachelors of Psychological Science - Psychology
University of Newcastle
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