Tyson Thein
Perth,WA
Summary
Dynamic professional with a proven track record in hospitality and customer service, notably at Fratelli Coffee Lounge. Excelled in team management and safe food handling, enhancing guest satisfaction and safety. Skilled in food safety and presentation, consistently delivering high-quality service and operational excellence.
Work History
Retail Worker
Customer Service Representative
Maintenance Assistant
Cleaner
Stocking Associate
Serving Assistant
Sorting Associate
Team Member
food safety
safe food handling
hand eye coordination
Hospitality Worker
Fratelli Coffee Lounge
Perth, WA
06.2024 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Identified and resolved customer complaints concerning food or lodging.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
Education
No Degree - Student Yr 11
Ballajura Community School
Ballajura, WA09.2025
Skills
- Reliability and punctuality
- Team Management
- Chef support
- Inventory Monitoring
- Allergen awareness
- Food Safety
- Cooking
- Safe Food Handling
Timeline
Hospitality Worker
Fratelli Coffee Lounge
06.2024 - Current
Catering Assistant
Retail Worker
Customer Service Representative
Maintenance Assistant
Cleaner
Stocking Associate
Serving Assistant
Sorting Associate
Team Member
food safety
safe food handling
hand eye coordination
No Degree - Student Yr 11
Ballajura Community School