UJWAL BK
Belconnen,ACT
Summary
A self-motivated, enthusiastic person who can accomplish all assigned responsibilities with minimum supervision. As a truly professional who offers highest level of service for assigned field and highest level of comfort and satisfaction to the customers maintaining good relationship.
Overview
4
4
years of professional experience
Work History
Barista
80/20 Cafe
01.2024 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain high level of performance.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.
Event Operations Supervisor
Old Parliament House
01.2022 - 01.2024
- Worked with event planners to make sure logistics are delivered before event begins.
- Overseen setup and breakdown of event spaces.
- Interacted with clients for catering and entertainment management.
- Scheduled and coordinated staff for events.
- Supervised event staff and monitored event runs smoothly and efficiently.
- Organising and overseeing events such as banquets, conference and weddings.
- Implementing and enforcing health and safety protocols to ensure safe working environment and compliance with regulations.
Events Team Leader
National Gallery of Australia
02.2021 - 02.2022
- Mentored junior team members, fostering a positive work environment and encouraging career growth opportunities.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Education
Bachelor of Information Technology And Systems - IT
Victorian Institute of Technology
Sydney, NSW11.2021
Diploma of Information Technology - Information Technology
Australian Computer Society
Sydney, NSW11.2018
Skills
KEY STRENGTHS
- Strong communication and interpersonal skills gained through face-to-face interaction with customers, clients and leaders at different workplaces
- Able to multi-task and prioritise jobs accordingly through my organisational skills and achieved targeted sales goals in a fixed budget
- Technical proficiency of Microsoft office, Networking and IT support windows operating system Able to swiftly learn and apply emerging technologies
- Proficient in written communication and administrative skills
- Multilingual- Hindi, Nepali, English
SOFT SKILLS
- Good Communication
- Excellent Team Player
- Time management
- Attention to details
TECHNICAL SKILLS
- Proficient with windows operating system
- Product knowledge
- Technical troubleshooting
- Data Analysis
- Basic understanding of Database
CERTIFICATE
Responsible Service of Alcohol(RSA)
References
Agnes Smit
Food and Beverage Service Manger
Contact no: 0432280739
Email: agnes@commonwealth.com.au
Jason Mirffin
Retail manger, Old parliament House
Contact no: 0423315234
Email: JasonMirfin@compass-group.com.au
Will Raun
Cafe manager, 80/20 cafe
Contact: 0430828815
Timeline
Barista
80/20 Cafe
01.2024 - Current
Event Operations Supervisor
Old Parliament House
01.2022 - 01.2024
Events Team Leader
National Gallery of Australia
02.2021 - 02.2022
Bachelor of Information Technology And Systems - IT
Victorian Institute of Technology
Diploma of Information Technology - Information Technology
Australian Computer Society
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