Ume Rubab
Austral,NSW
Summary
A well-mannered, highly motivated, and conscientious person who can converse politely and courteously. Well-versed in navigating complex social service systems, advocating for policy changes, and promoting community resources to enhance the well-being of vulnerable people. Possesses good interpersonal and communication skills and is approachable and friendly. In-depth awareness of hybrid social work practice and diverse/multicultural society. A hard-working social worker who is also curious, sensitive, empathetic, and able to find creative solutions for the everyday problems of the clients. Possessing the knowledge of social diversity and equal opportunities with a commitment to a person-centered approach helps promote independence and well-being for those under the care.
Overview
17
17
years of professional experience
Work History
Community Development Worker (Student Placement)
NSW Spanish And Latin American Association Inc.
06.2023 - Current
- Working closely with Culturally linguistically diverse communities to identify needs and then initiating projects to address those needs.
- Collaborated with interpreters to establish accurate communication with people not fluent in English.
- Help with task-centred case management such as filling out application forms for Centrelink, housing, etc.
- Being able to effectively understand and implement strategies for clients on a solution-focused approach.
- Facilitated support groups and educational workshops for clients to navigate challenges.
- Liaised with community service providers to enable clients access to appropriate resources.
Family Case Worker
Australian Multicultural Charity
10.2018 - 08.2021
- Oversee cases including home visits, intake assessment, enrolment, and direct case management and referrals.
- Prepared referral letters on behalf of new migrants to new entrants.
- Writing detailed case notes,and maintaining copies of documents and reports in each file.
- Assisted Case Manager supervisor with community outreach and coordination of community resources.
- Handling logistical arrangements for meetings, training, and orientation.
Administration and Support Worker
Share Care
04.2015 - 01.2018
- While working as a support worker building positive relationships with children with complex trauma history or autism spectrum disorder.
- Providing strategies and developing programs to help the client.
- Collaborated with other support workers to exchange advice and best practices.
- Carried out administrative work such as maintaining records, and writing reports.
- understanding the multi-faceted issues clients encountered.
Local Caseworker
Settlement Services International
03.2014 - 02.2015
- Confirming new arrivals of humanitarian entrants and reception arrangements with the Senior Case Manager.
- Undertaking and coordinating airport reception of new arrivals with Bilingual Humanitarian Workers.
- Orientation of short-term accommodation in consultation with the accommodation provider and providing initial basic needs and information packages.
- Undertaking post-arrival assessment and essential registrations.
Social Medical Officer
Drug Rehabilitation Model Drug Abuse Centre Sir Ganga Ram and Jinnah Hospitals, Lahore, Pakistan
06.2007 - 09.2009
- Assessing needs and coordinating safe, comprehensive discharge and rehabilitation plans of foster carers, children, and their families.
● Conducting home visits and assessing the socio-cultural situation of the family of the beneficiaries.
● Following up with residents’ families, clarifying the approach, involving them in the treatment stages participating in the reconciliation process, and rebuilding bonds between them.
District Literacy Officer
Literacy & NFBE Department, Government of Punjab, Lahore
05.2006 - 06.2007
- Launched a motivational campaign for “Education for All” in the district; proposed innovative programs, projects, strategies, and activities to promote EFA
● Conducting research on the education systems of other successful districts, identifying new developments, and assessing their relevance locally.
● Ability to work collaboratively as a member of multidisciplinary teams and in partnership with other services
Education
Master of Social Work (Qualifying) -
University of Western Sydney
Australia2023
Master of Social Science -
University of Western Sydney
Australia2012
Master of Social Work -
Punjab University Pakistan
2005
Skills
- Current knowledge and experience in providing culturally appropriate case management services to clients
- Effective communication and crisis intervention skills to provide support to vulnerable children and families
- Excellent working knowledge of Implementation of strength-based, client-cantered, and practice-based social work theories into practice within the workplace environment
- Fluent in English, Punjabi, and Urdu catering to a diverse community
- NSW full Driving Licence
- Ability to meet deadlines and stay up to date with schedules
- Excellent computer, written and verbal communication skills
- Knowledge and experience of data collection system
Professional Development
- Trauma-informed care training
- Working with Children Check
- Digital Mentor training
REFERENCES
Provided upon request
Timeline
Community Development Worker (Student Placement)
NSW Spanish And Latin American Association Inc.
06.2023 - Current
Family Case Worker
Australian Multicultural Charity
10.2018 - 08.2021
Administration and Support Worker
Share Care
04.2015 - 01.2018
Local Caseworker
Settlement Services International
03.2014 - 02.2015
Social Medical Officer
Drug Rehabilitation Model Drug Abuse Centre Sir Ganga Ram and Jinnah Hospitals, Lahore, Pakistan
06.2007 - 09.2009
District Literacy Officer
Literacy & NFBE Department, Government of Punjab, Lahore
05.2006 - 06.2007
Master of Social Work (Qualifying) -
University of Western Sydney
Master of Social Science -
University of Western Sydney
Master of Social Work -
Punjab University Pakistan
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