Umme Halima Shomapty
Eumemmerring,Australia
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Operations Administrator
Coldrex
05.2023 - Current
- Managing the scheduling of supply and install jobs
- Answering customer enquiries via phone and email
- Managing files and storage of documents
- Processing of orders and data management
- Processing of customer and installer invoices
- Preparing and sending customer quotes
- Maintain records of customers through enquiry, collection and, enter compliance details.
- General administration tasks and office duties as requested
Cashier
Marmara Halal Meats
03.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Team Member
Pattysmiths Endeavour Hills
12.2022 - 02.2023
- Register operations and cash handling
- Ensuring the provision of fresh, quality products, friendly and efficient service
- Providing customers with quick and accurate service
- Maintaining clean and well presented facilities for valued customers
- Provided primary customer to internal and external customers
- Maintain productive, efficient approach to all tasks
- Maintained order accuracy and customer satisfaction by double checking packing labels while packaging products
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Customer Service Team Member
Kasalla Halal Meat Sunshine
09.2022 - 12.2022
- Be in the checkout or customer service desk
- Collect trolleys from around the store
- Assisting customers with their needs and general queries
- Resolved product or service problems by clarifying customer's complaint, determining the cause of the problem, and selecting the best solution to solve the problem.
IT Support Officer
Inspiration Software Limited
03.2018 - 05.2022
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Monitored employee and customer interactions to assess quality of service
- Maintained current and compliant financial records, monitoring, and addressing variances through detailed analyses
- Prepared employee schedules for maximum coverage during key hours.
Elementary Teacher
Marie Curie School
03.2016 - 12.2017
- Prepared materials for lessons, assignments and assessments and evaluated, corrected, and graded student performance to identify gaps in skills or knowledge and set realistic goals
- Build positive relationships with parents to involve families in the educational process
- Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance
- Worked one-on-one with students to determine strengths, weaknesses and learning patterns.
Education
Bachelor of Science - Electronic and Telecommunication Engineering
University of Liberal Arts Bangladesh (ULAB)
01.2017
Higher School Certificate (HSC) - Science
Viqarunnisa Noon College
01.2012
Secondary School Certificate (SSC) - Science
Viqarunnisa Noon College
01.2010
Skills
- Basic accounting knowledge
- Practical organizational skills with the capacity to coordinate work and achieve assigned goals
- Adaptable with the ability to fit well in a work environment and contribute to team success
- Great problem-solving skills with critical thinking to identify the best resources to help clients
- Excellent computer skills with a good knowledge of Microsoft Office
References
- Al Emran, Store Manager, Kasalla Halal Meat, O422271671
- Khan Sharar, Franchise Partner, Pattysmiths Endeavour Hills, 0478783705
- Leo Doleman ,Team Leader,Coldrex,0466802470
- David Newome,Branch Manager,0432492234
Timeline
Operations Administrator
Coldrex
05.2023 - Current
Cashier
Marmara Halal Meats
03.2023 - 05.2023
Team Member
Pattysmiths Endeavour Hills
12.2022 - 02.2023
Customer Service Team Member
Kasalla Halal Meat Sunshine
09.2022 - 12.2022
IT Support Officer
Inspiration Software Limited
03.2018 - 05.2022
Elementary Teacher
Marie Curie School
03.2016 - 12.2017
Bachelor of Science - Electronic and Telecommunication Engineering
University of Liberal Arts Bangladesh (ULAB)
Higher School Certificate (HSC) - Science
Viqarunnisa Noon College
Secondary School Certificate (SSC) - Science
Viqarunnisa Noon College
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