Upendra Rajapaksha
Malvern East
Summary
Detail-oriented and highly motivated professional with experience in laboratory operations, retail supervision, and customer service. Skilled in biochemical testing, equipment maintenance, and quality assurance within clinical laboratory settings. Adept at team leadership, workflow optimization, and problem-solving, demonstrated through supervisory roles in fast-paced retail environments. Strong organizational and communication skills with a proven ability to manage staff, coordinate operations, and ensure compliance with health and safety standards. Passionate about delivering high-quality service and maintaining efficiency across various work environments. Additionally, I have full working rights in Australia and am available to contribute immediately.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor (Night-fill)
Woolworths Supermarkets
08.2022 - Current
- Supervise, motivate, and manage a team of 10-15 night-fill staff to ensure smooth operations during night shifts
- Oversee the efficient replenishment of shelves, ensuring products are fully stocked, correctly displayed, and rotated according to company standards
- Address and resolve stock discrepancies, staff issues, and operational challenges promptly and effectively
- Liaise with store management and other departments to coordinate stock deliveries and updates on night-fill operations
- Implement and maintain workplace health and safety protocols, conducting regular inspections and addressing hazards
- Trained new employees and delegated daily tasks and responsibilities.
- Scheduled staff to establish adequate coverage during peak business days.
Team Member
Foodworks Supermarkets
03.2022 - 08.2022
- Assisting customers with inquiries, processing sales at checkout, and handling returns
- Restocking shelves, rotating products, and ensuring the store is clean, organized, and visually appealing
- Monitoring stock levels and reporting shortages or discrepancies
- Operating point-of-sale systems, managing cash transactions, and reconciling tills
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Laboratory Assistant (Part Time)
Niroka Medical Centre & Laboratory
01.2020 - 12.2021
- Assisted in training and competency programs for laboratory techniques and procedures.
- Collaborated with scientists and laboratory staff to optimize workflow and improve efficiency.
- Maintained accurate records of laboratory activities, including quality control data and equipment logs.
- Performed routine maintenance and troubleshooting of laboratory instruments and automated equipment.
- Assisted in the verification and documentation of patient results for clinical diagnostics.
Pharmacy Assistant
Ayurveda Medical Store (Sri Lanka)
01.2019 - 02.2022
- Managed daily pharmacy operations, ensuring smooth workflow and high efficiency
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Directed store staff activities, assigned tasks, provided training, and ensured team efficiency
- Delivered excellent customer service, resolving issues promptly and enhancing customer satisfaction
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Education
Bachelor of Health Science - Biomedical Science
Swinburne University of Technology
Melbourne, VIC12-2024
Diploma of Health Science -
Swinburne University of Technology
Melbourne, VIC06-2021
Cambridge G.C.E A/L - Science
Lyceum International School
Cambridge G.C.E O/L -
Lyceum International School
Skills
- Leadership and Team Management
- Problem Solving
- Adaptability
- Customer Service Excellence
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Report writing and presenting
- Laboratory Procedures
- Inventory & Stock Management
- Health & Safety Compliance
- Data Entry & Record Keeping
- Sales & Product Knowledge
- Training and mentoring
- Goal oriented
- Staff management
- Attention to detail
- Decision-making
Certification
IELTS Certification - Score of 7.5
Languages
English
Full Professional
Sinhala
Native or Bilingual
Timeline
Supervisor (Night-fill)
Woolworths Supermarkets
08.2022 - Current
Team Member
Foodworks Supermarkets
03.2022 - 08.2022
Laboratory Assistant (Part Time)
Niroka Medical Centre & Laboratory
01.2020 - 12.2021
Pharmacy Assistant
Ayurveda Medical Store (Sri Lanka)
01.2019 - 02.2022
Cambridge G.C.E O/L -
Lyceum International School
Bachelor of Health Science - Biomedical Science
Swinburne University of Technology
Diploma of Health Science -
Swinburne University of Technology
Cambridge G.C.E A/L - Science
Lyceum International School
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