Usha Rai
Adelaide,SA
Summary
Adopt at elevating customer experiences, I leveraged my service orientation and quick learning abilities at german bakery to mentor peers and enhance service delivery. Skilled in complaint handling and up-selling, my proactive approach resulted in a notable improvement in customer satisfaction and sales metrics. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer Service All Rounder
bliv cafe
Sydney, Nsw
01.2025 - Current
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Maintained records of customer purchases for future reference purposes.
- Mentored junior team members and managed employee relationships.
- Maintained an organized work environment by stocking shelves with merchandise and cleaning the area.
- Greeted each guest warmly, offered assistance and provided information about operations and personnel.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Barista and Customer Service
german bakery
Sydney , Nsw
02.2023 - 04.2024
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Managed cash register and processed transactions with accuracy and integrity.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Sliced fruits, vegetables and meats for use in food service.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained calm demeanor during high-volume periods and special events.
Food Process Worker
decosti sea food
Sydney, Nsw
02.2020 - 06.2021
- Ensured that all safety protocols were followed when operating machinery or performing manual tasks.
- Stacked processed goods onto pallets for transport to warehouse or customer locations.
- Troubleshot mechanical issues with equipment to minimize downtime during production runs.
- Cleaned and sanitized work areas to ensure compliance with health regulations.
- Weighed portions accurately according to established standards before packaging them for distribution.
- Checked raw materials inventory to keep production lines well-stocked and moving efficiently.
Education
Bachelor of Arts - Human Services
Equals international College
Adelaide, SA04-2027
Skills
- Initiative-taking
- Social perceptiveness
- Service orientation
- Memory retention
- Patience and tolerance
- Complaint handling
- Up-selling products
- Goal oriented
- Quick learner
- Customer focus
- Training and mentoring
- Pricing and billing
Timeline
Customer Service All Rounder
bliv cafe
01.2025 - Current
Barista and Customer Service
german bakery
02.2023 - 04.2024
Food Process Worker
decosti sea food
02.2020 - 06.2021
Bachelor of Arts - Human Services
Equals international College
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