Usha Ulaga
Melbourne,VIC
Summary
Detail-oriented administrative professional with proven skills in time management, effective communication, and problem-solving. Known for streamlining processes and enhancing office productivity.
Overview
24
24
years of professional experience
Work History
Administration Assistant
Tuff Systems
Melbourne, VIC
07.2023 - Current
- Managed scheduling and coordination of office activities and meetings.
- Maintained accurate records and organized filing systems to ensure easy access to documentation.
- Prepared correspondence and reports using various office software tools.
- Provided administrative support to team members, facilitating project management and task completion.
- Performed data entry tasks accurately within specified timeframes.
- Answered incoming calls in a professional manner.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Updated contact lists regularly with current information.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Managed physical and digital files, updated spreadsheets, and coordinated project materials for efficient information flow.
- Ordered office supplies to maintain adequate inventory levels.
Event Assistant
Volunteering Victoria
Melbourne, VIC
09.2019 - 11.2019
- Supported Event Coordinator in managing and delivering Volunteering Victoria events, ensuring smooth execution and attendee satisfaction.
- Assist with the event planning process.
- Assist with managing the registration desk and ensuring check-in process runs smoothly.
- Coordinated with venue on room setup, audio-visual requirements, and catering, facilitating seamless event logistics.
- Contributed to marketing and promotional campaigns for events, enhancing visibility and engagement with target audiences.
- Manage decorations, including setup and packing up marketing equipment.
- Created volunteer schedules aligned with event timelines, ensuring adequate staffing for all activities.
Student Placement
IPC Health
Melbourne, VIC
02.2019 - 03.2019
- Collaborated with team members in fast-paced environment, ensuring efficient teamwork, accurate data entry, and clear communication.
- Attended patient phone calls at reception.
- Used TRAK Care to check and update current post code details.
- Updated IPC Health data regularly to maintain accurate records.
- Maintained high level of confidentiality with regards to client personal information.
- Verified patient information, scanned documents, faxed materials, and produced necessary documentation to support patient care.
Management Accounts Administrator
St.Georges Hospital NHS Trust
London, United Kingdom
01.2010 - 04.2012
- Coordinated interdepartmental communication to resolve financial inquiries efficiently.
- Prepared monthly financial reports for management review.
- Assisted in preparing budgets and forecasts for facilities department to support financial planning.
- Processed payroll for staff members on a monthly basis.
- Maintained confidentiality of sensitive client information at all times.
- Researched discrepancies in accounts and prepared adjusting journal entries.
- Developed streamlined processes for accounts administration tasks, enhancing workflow efficiency.
Financial Planning Administrator
Imperial College Healthcare NHS Trust
London, United Kingdom
03.2008 - 12.2009
- Coordinated cross-department communication to ensure alignment with operational needs.
- Developed and updated office procedures for improved workflow.
- Facilitated communication among Service Agreement Managers, Income Supervisors, Contracting Managers, and Acute Contracts Managers to enhance collaboration.
- Processed quarterly and revised quarterly SLA (Service Level Agreements) and NCA (Non-Contract Activity) invoices for 92 Primary Care Trusts (PCT).
- Collaborated with Service Agreements Department and Income Department to ensure timely invoice processing and distribution.
- Created and processed HTLV Activity invoices for each quarter and maintained a high level of confidentiality.
- Proposed and implemented invoice templates that streamlined processing and enhanced accuracy.
- Process month-end journals for PCT income and CPG Income.
- Assisted and consulted with credit control in reconciling PCT income and liaised with information team to verify minimum data set backing details.
Student Helpdesk
Victoria University
Melbourne, VIC
03.2005 - 11.2007
- Assisted students with accessing and using Learning Commons facilities, including computers, printing, scanning, and study resources.
- Delivered front-line customer service and technical support, enhancing student experience for diverse backgrounds.
- Guided students in navigating university systems, online learning platforms, and campus resources.
- Resolved basic IT and facility-related issues, facilitating seamless access to services for students.
- Maintained a welcoming and organised study environment within the Learning Commons.
- Clarified student inquiries through effective communication, guiding them with step-by-step assistance.
- Supported daily operations of the helpdesk by managing enquiries, troubleshooting issues, and escalating complex problems when required.
- Demonstrated strong teamwork, problem-solving, and interpersonal communication skills in a fast-paced university environment.
Tamil Teacher
Brimbank Tamil School
Melbourne, VIC
03.2002 - 11.2006
- Delivered engaging Tamil language instruction to diverse learners aged 5 to 45, fostering a love for the language across various educational levels.
- Incorporated Tamil culture, literature, and history into lessons, enriching student engagement and deepening cultural appreciation.
- Developed students’ reading, writing, speaking, and comprehension skills through interactive and culturally inclusive teaching methods.
- Utilised flexible teaching strategies to meet the individual learning needs of both young children and adult learners.
- Planned and adapted lesson materials to suit a wide range of learning abilities, age groups, and language proficiency levels.
- Created supportive classroom environment that encouraged active participation and boosted student confidence in language acquisition.
- Assessed student progress regularly and provided constructive feedback to support academic improvement.
Crew Member
McDonalds
Melbourne, VIC
07.2002 - 11.2004
- Delivered fast and friendly customer service in a high-volume 24-hour restaurant environment.
- Prepared food and beverages accurately while maintaining McDonald’s quality and hygiene standards.
- Managed cash register operations, processed payments, and handled customer enquiries professionally.
- Worked efficiently during late-night, weekend, and peak trading shifts in a fast-paced environment.
- Maintained cleanliness of dining, kitchen, and service areas to ensure a safe and welcoming environment.
- Collaborated with team members to meet service targets and reduce customer wait times.
- Assisted with stock replenishment, food preparation, and opening/closing procedures.
- Handled challenging customer situations calmly and resolved issues in a professional manner.
- Followed workplace health and safety procedures, including food safety and sanitation requirements.
- Demonstrated strong multitasking, teamwork, and time management skills while working under pressure
Education
Bachelor of Business - Accounting
Victoria University
Melbourne, VIC11-2007
Victorian Certificate of Education (VCE) - Year 12
St.Aloysius College
North Melbourne11-2001
Skills
- Administrative support and operations
- Time management and scheduling
- Project coordination
- Record keeping and management
- Data entry and document organisation
- Microsoft Office proficiency
- Customer service and communication
- Attention to detail
- Problem solving and adaptability
- Interpersonal skills and meeting preparation
- Confidentiality handling
Languages
English
Native/ Bilingual
Tamil
Native/ Bilingual
Accomplishments
- Portfolio Development H1
- Recent Development in Curriculum H2A
Affiliations
- Volunteer-Oznam House Behind the Counter Food Serving on weekends
- Volunteer-Distribute Food to Homeless every Thursday Night
- Volunteer-Singing Christmas Carols at Aged Care Homes
- Volunteer-Tutoring Refugees at the ASRC
Timeline
Administration Assistant
Tuff Systems
07.2023 - Current
Event Assistant
Volunteering Victoria
09.2019 - 11.2019
Student Placement
IPC Health
02.2019 - 03.2019
Management Accounts Administrator
St.Georges Hospital NHS Trust
01.2010 - 04.2012
Financial Planning Administrator
Imperial College Healthcare NHS Trust
03.2008 - 12.2009
Student Helpdesk
Victoria University
03.2005 - 11.2007
Crew Member
McDonalds
07.2002 - 11.2004
Tamil Teacher
Brimbank Tamil School
03.2002 - 11.2006
Bachelor of Business - Accounting
Victoria University
Victorian Certificate of Education (VCE) - Year 12
St.Aloysius College