Utsab Ghosh
Albion
Summary
Experienced in delivering exceptional customer service, friendly and reliable professional with a positive attitude. Recognizing the significance of accurate cash handling and efficient transaction processes, prioritizing maintaining these practices to ensure smooth operations. Committed to fostering a welcoming atmosphere, dedication lies in guaranteeing customer satisfaction throughout their experience.
Overview
2
2
years of professional experience
Work History
Team Member
Company
08.2024 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Streamlined workflow for increased efficiency, introducing digital tool for task management.
Cleaning Assistant
Company
05.2024 - 01.2025
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Organized and used industrial cleaning products following strict safety procedures.
Food Waiter
Company
02.2023 - 12.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
- Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Team Member
Company
03.2024 - 08.2024
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Monitored and verified merchandise for proper prices and labels.
Education
Bachelor of Networking - Cybersecurity
Melbourne Institute of Technology
03.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Refunds and exchanges
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
AVAILABILITY
Available immediately. Open to full-time, part-time, or casual roles. Willing to join a dynamic team and contribute effectively from day one.
Timeline
Team Member
Company
08.2024 - 01.2025
Cleaning Assistant
Company
05.2024 - 01.2025
Team Member
Company
03.2024 - 08.2024
Food Waiter
Company
02.2023 - 12.2024
Bachelor of Networking - Cybersecurity
Melbourne Institute of Technology
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