UZZIELLE SANTOS
Strathfieldsaye,VIC
Summary
I am a committed and hardworking student looking for work on Wednesdays and Fridays over the uni holidays and possibly further, with customer service experience from working with Cosmo Homes Airbnb. I love working with people and ensuring it is a safe and positive environment for coworkers and customers alike. I am very willing and excited to learn and improve, and am open to challenging situations.
Overview
2
2
years of professional experience
Work History
Disability Support Worker
Olympia Projects
05.2023 - Current
- Drove clients safely to social activities and appointments.
- Maintained safety with tidy, clean, and hazard-free home environments.
Guest Support Worker
Cosmo Homes
12.2022 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Outside School Hours Care
Strathfieldsaye Primary School
05.2022 - 11.2023
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behaviour through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided emotional support and guidance to children during difficult times.
Forage Café
Forage
12.2021 - 08.2023
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Completed food deliveries.
- Took orders
- Some very basic and brief barista experience, however, very willing to learn
Education
Bachelor of Speech Pathology (Honours) -
Latrobe University
Bendigo, VIC11.2026
VCE -
Bendigo Senior Secondary College
Bendigo, VIC11.2021
Kinder - Year 10 -
Homeschool
11.2019
Skills
- Empathetic
- Adaptability and Flexibility
- Teamwork and Collaboration
- Creative Thinking
- Youth Services
- Team Leadership
- Customer Service
- Hospitality and Accommodation
Timeline
Disability Support Worker
Olympia Projects
05.2023 - Current
Guest Support Worker
Cosmo Homes
12.2022 - Current
Outside School Hours Care
Strathfieldsaye Primary School
05.2022 - 11.2023
Forage Café
Forage
12.2021 - 08.2023
Bachelor of Speech Pathology (Honours) -
Latrobe University
VCE -
Bendigo Senior Secondary College
Kinder - Year 10 -
Homeschool
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