Valasi Aumua
Goodna,QLD
Summary
I am a skilled professional with years of experience in optimizing productivity, efficiency, and service quality across various environments. My expertise lies in working collaboratively with cross-functional teams to ensure operational and service excellence. I prioritize projects and multitask effectively to deliver successful project outcomes. My meticulous attention to detail and exceptional team leadership skills set me apart from others. I offer these skills along with a strong work ethic to ensure the success of any project. I am an organized and dependable candidate who can manage multiple priorities with a positive attitude. I always strive to exceed expectations and take on additional responsibilities to ensure that team goals are met.
Overview
16
16
years of professional experience
Work History
Night Shift Dock PPC2
Australia Post
11.2016 - Current
- Collaborated with Transport, delivery centers, and stakeholders from the network to optimize space utilization, improving organization and accessibility.
- Coordinated with other supervisors to ensure smooth workflow between departments, fostering strong teamwork across the organization.
- Increased overall productivity with strategic scheduling and allocation of resources.
- Handled high-pressure situations calmly under tight deadlines and peak period
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assisted clients with inquiries, resolving issues promptly and maintaining customer satisfaction.
- Boosted department morale by cultivating a positive work environment that fostered collaboration among team members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Delivered exceptional client service through prompt response times, attention to detail, and thorough follow-up on outstanding matters.
Barista Manager
The Letter Lounge Cafe
01.2011 - 04.2018
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
Youth Alcohol and Other Drug Counsellor
Pacific Peoples Addictions Services
09.2008 - 11.2010
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
Education
Certificate IV - Frontline Management
Watto Training
Brisbane, QLD07.2015
Certificate III - Driving Operations
Arc Group
Brisbane, QLD02.2015
Bachelor Of Social Sciences Degree - Sociology
University of Waikato
Hamilton, New Zealand04.2007
Skills
- Deadline Management
- Cross-functional support
- Compliance Awareness
- TRMS & SAP (Software) Knowledge
- Workflow Coordination
- Logistics Management
- Multitasking and Organization
- Team Leadership
- Coaching and Mentoring
- Operations Management
- Scheduling
- Staff Development and Training
References
Matt Richards
PM Shift Production Manager
Mobile: 0400 796 252
Email: matt.richards20@auspost.com.au
Melanie Leeming
PTC4 Network Operations
Mobile: 0400 513 859
Email: melanie.leeming@auspost.com.au
Timeline
Night Shift Dock PPC2
Australia Post
11.2016 - Current
Barista Manager
The Letter Lounge Cafe
01.2011 - 04.2018
Youth Alcohol and Other Drug Counsellor
Pacific Peoples Addictions Services
09.2008 - 11.2010
Certificate IV - Frontline Management
Watto Training
Certificate III - Driving Operations
Arc Group
Bachelor Of Social Sciences Degree - Sociology
University of Waikato
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