VALAURY JOCSON
Doonside,NSW
Summary
Hardworking individual with 2 years of customer service experience from government level service provision to cashier and waitressing. Highly skilled in providing excellent guest services and comfortable at working in a highly multitasking environment. Extensive knowledge on quality standards, work safety requirements and have previously assisted new staff in training. An individual who has a range of skillsets and looking to develop and take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Service Officer APS3
Services Australia NSW
04.2023 - Current
- Demonstrated ability to handle a high volume of inbound calls professionally from clients seeking information on programs, benefits, and services
- Effectively listened to vulnerable customer concerns, questions, and requests.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Provide clear and accurate information requirements for various government assistance programs
- Adhere to established protocols and procedures to maintain compliance with organisational and regulatory standards such as authentication processes for customer information privacy
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
Pharmacy Assistant
Kildare Road Pharmacy
09.2022 - 12.2022
- Assisted customers with enquiries, retail products and non-prescription drugs
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Allocated filed prepared invoices and customer confidential information
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Applied inventory restock on pharmaceutical inventory and retail products
- Curated goods for display
- Ensured quality control and stock management by manually checking expiry dates
- Kept pharmacy counter and related areas clean, neat and organized.
Food and Beverage Attendant
West HQ
01.2022 - 07.2023
- Demonstrated ability to work in fast-paced environment while managing competing priorities
- Provided professional customer service by welcoming and gathering customer needs through methodical approach
- Experienced in working autonomously and in a group to complete tasks
- Demonstrated versatility from rotating shifts and venues daily
- Exhibited sales ability through application of marketing techniques like upselling
Food and Beverage Attendant
The Sporting Globe 4x Pines
12.2021
- Demonstrated high fitness level by consistently lifting 15kg and averaging 15km walking throughout shifts per week
- Maintained enthusiastic attitude throughout the day while serving customers showcasing endurance
- Demonstrated a behaviour of staying calm under pressure in fast paced environment
Room Attendant
Meriton Suites
11.2021
- Conducted tasks within assigned time
- Enhanced eye for detail when cleaning, changing bedsheets, wiping, and replacing amenities resulting in quality assurance performance
Education
Bachelor of Medical Science - Major in Pathology
University of Technology Sydney - Ultimo
01.2024
Diploma in Software Development -
TAFE - Granville
12.2020
Certificate IV Programming -
TAFE - Mount Druitt
12.2019
Skills
- Customer Service
- Inventory Management
- Order accuracy
- Cross-training capabilities
- Effective communication
- Upselling strategies
- Product Knowledge
- Complaint Resolution
- Money Handling Abilities
- Cash Register Operation
- Suggestive Selling
- Problem-Solving
- POS System Operations
- Customer Needs Assessment
- Phone etiquette
- Social media savvy
Technical Skills
C#, SQL Database, Java, Java Eclipse, Visual Studios, Microsoft Word, Excel, SOLIDWORKS 3D
Timeline
Service Officer APS3
Services Australia NSW
04.2023 - Current
Pharmacy Assistant
Kildare Road Pharmacy
09.2022 - 12.2022
Food and Beverage Attendant
West HQ
01.2022 - 07.2023
Food and Beverage Attendant
The Sporting Globe 4x Pines
12.2021
Room Attendant
Meriton Suites
11.2021
Bachelor of Medical Science - Major in Pathology
University of Technology Sydney - Ultimo
Diploma in Software Development -
TAFE - Granville
Certificate IV Programming -
TAFE - Mount Druitt
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