Valentina Cerda Aravena
Sydney,NSW
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Strathfield Hotel through expert customer service and meticulous cleanliness. Skilled in responsible alcohol service and fostering loyal customer relationships, demonstrated by training staff in best practices and maintaining high standards of hygiene. Showcases strong multitasking abilities and an outgoing personality, contributing to a welcoming environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bartender
Strathfield Hotel
10.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, use of TAB, Keno and check-in guests for the hotel.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication..
- Staff training, sharing expertise in bartending and housekeeping techniques and customer service best practices.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Housekeeping
Strathfield Hotel
10.2023 - 03.2024
- Ensured store cleanliness by regularly inspecting and addressing housekeeping needs on the sales floor.
- Maintained a clean working environment by enforcing housekeeping procedures among team members.
- Enhanced client satisfaction by providing exceptional housekeeping and organizational services.
- Inspected rooms for damages and sufficient housekeeping practices.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping processes and procedures.
Education
Graduate Certificate - Films
New York Film Academy
Los Angeles, CA, United States11.2021
Bachelor of Arts - English-Spanish Translator
Universidad Chileno-británico De Cultura
Santiago, Chile05.2020
Skills
- Strong multitasking
- Customer service expertise
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Patience and Tolerance
- Cleanliness and hygiene
- Responsible Alcohol Service
- Handling Difficult Customers
- Hospitality service expertise
Certification
RSA
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bartender
Strathfield Hotel
10.2023 - 06.2024
Housekeeping
Strathfield Hotel
10.2023 - 03.2024
Graduate Certificate - Films
New York Film Academy
Bachelor of Arts - English-Spanish Translator
Universidad Chileno-británico De Cultura
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