VALENTINA URREGO
Perth,WA
Summary
Bilingual professional with a background in Law and Commerce, specializing in Business Law. Experienced in customer service, corporate tax analysis, legal advisory, and operations supervision. Recognized for providing effective solutions and service excellence in dynamic environments. Proven ability to work under pressure, lead teams, and manage administrative tasks with precision. Seeking to transition into the banking sector, bringing transferable skills in client service, compliance, and continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front-of-House & Operations Supervisor
Varsity Northbridge
09.2020 - 02.2025
- - Supervised daily operations and staff, ensuring compliance and efficiency.
- - Led cross-functional teams and resolved internal conflicts.
- - Managed administrative tasks including inventory control and shift reporting.
- - Maintained high service standards through staff training and motivation.
Tax Analyst (Corporate Tax)
RSM Australia
01.2023 - 05.2024
- - Prepared and reviewed corporate tax returns for public and private entities.
- - Conducted tax effect accounting calculations to support audit processes.
- - Provided tax advisory on key financial and business decisions.
Customer Service Associate
W Churchill
11.2019 - 12.2020
- - Delivered personalized client service and resolved customer issues proactively.
- - Supported operations and helped onboard new team members.
- - Exceeded monthly sales targets through effective communication and upselling.
Real Estate Sales Advisor
Arquitectura y Concreto Constructora
01.2019 - 06.2019
- - Assessed client needs to offer suitable real estate solutions.
- - Assisted with administrative processes related to property sales.
Education
Bachelor of Commerce - Business Law
Curtin University
Perth, WA01.2022
Bachelor of Law -
Universidad De Medellín
01.2019
Diploma - Business and Law in Football
Universidad De Medellín
04.2018
Accomplishments
- - Reduced staff turnover by 25% through motivation-driven and learning-focused team management.
- - Contributed to the on-time delivery of 100% of corporate tax returns at RSM Australia, enhancing reporting accuracy.
- - Consistently exceeded monthly sales targets through strong customer relationship skills and upselling techniques.
Certification
- - RSA - Responsible Service of Alcohol
- - MLP1 - Manage legislative responsibilities for the sale, supply and service of liquor
- - First Aid and CPR (current)
LANGUAGES
- Spanish: Native
- English: Fluent (IELTS 7+ equivalent)
Timeline
Tax Analyst (Corporate Tax)
RSM Australia
01.2023 - 05.2024
Front-of-House & Operations Supervisor
Varsity Northbridge
09.2020 - 02.2025
Customer Service Associate
W Churchill
11.2019 - 12.2020
Real Estate Sales Advisor
Arquitectura y Concreto Constructora
01.2019 - 06.2019
Bachelor of Commerce - Business Law
Curtin University
Bachelor of Law -
Universidad De Medellín
Diploma - Business and Law in Football
Universidad De Medellín
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