VANDANA PURAVARIKKAL

· Assisting clients with personal hygiene and getting dressed

· Performing general cleaning duties

· Assisting with eating

· Providing care, support to frail and recovering clients

· Maintaining positive relationships with patients, family members and other health care professionals.

· Assists in operating mechanical bed and other equipment used to lift, turn, or move patient from bed to wheelchair.

· Making up beds, giving out bedpans and collecting bed pans.

· Measuring patient’s weight

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Built strong relationships with clients to deliver emotional support and companionship.

Improved client comfort by providing exceptional personal care and
maintaining a clean, safe environment.
Enhanced client well-being by assisting with daily activities such as
bathing, dressing, and grooming.
Solve routine client problems, promote healthy lifestyle habits, and provide
general companionship and advice
Document the services delivered to clients, in accordance with company
policies and procedures.
Managed household chores efficiently, enabling clients to enjoy a clean
living space without added stress or physical strain.

· Handling Inbound calls

· Making Outbound calls to follow-up with customers

· Handling customer inquiries and complaints in a professional manner

· Providing Information about our products and services

· Keeping track of all calls

· Keeping up to date on all products and informing customers of new product

· Managing outbound calls in a timely manner

· Follow communication scripts when handling different topics

· Build sustainable relationships and engage customers by taking extra mile

· Keep records of all conversations in our call center database in a comprehensible way

· Frequently attend educational seminars to improve knowledge and performance level

· Meet personal/team qualitative and quantitative targets