Vanessa Pamio
Lower Plenty,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Worker
Co.as.it Aged Care
Carlton, Victoria
03.2020 - Current
- Assisted clients with personal care, such as showering and dressing.
- Provided emotional and practical support to vulnerable adults.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
Manager/Waitress Supervisor
Cucina & Co
Brighton, Victoria
10.2010 - 01.2020
- Took orders for food and drinks and delivered them to guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
Certificate IV - Individual Support
All Health Training
Blackburn, VIC10.2023
Certificate III - Ageing Support
All Health Training
Blackburn, VIC12.2020
Diploma - Hospitality & Management
AVTES
Collingwood, VIC12.2012
High School Diploma -
Siena College
Camberwell, VIC12.1996
Skills
- Excellent Italian language skills, verbally as well as written
- Good communications and interpersonal skills
- Strong ability to observe, examine and take precautionary measures to care for patients
- Exceptional organizational and multitasking skills
- Highly empathetic and compassionate
- Extensive knowledge of food and meal preparation
- Strong ethics
Certification
- CPR/First Aid Certificate (2023)
- Working with Children Check
- Current Victorian Drivers License
Timeline
Support Worker
Co.as.it Aged Care
03.2020 - Current
Manager/Waitress Supervisor
Cucina & Co
10.2010 - 01.2020
Certificate IV - Individual Support
All Health Training
Certificate III - Ageing Support
All Health Training
Diploma - Hospitality & Management
AVTES
High School Diploma -
Siena College
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