Vanessa Perez
Randwick,Australia
Summary
Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travellers.
Overview
10
10
years of professional experience
Work History
Cabin Crew Member
REX Airline
10.2022 - 07.2024
- Greeted passengers and helped with boarding, seating and stowing of carry-on luggage
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services
- Provided first aid assistance to passengers when necessary
- Verified that all doors were secured before takeoff and landing
- Followed company regulations and rules promoting safe environment for both travelers and employees
Sales Assistant
ZARA
07.2021 - 12.2023
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
- Completed orders and organized product deliveries to meet customer timetables
- Assisted customers with prompt and polite support in-person and via telephone
- Presented information to customers, peers, and management
- Worked independently with minimal supervision
- Built and maintained positive relationships
Passenger Services Delivery Agent
Dnata Airport services
02.2022 - 10.2022
- Dealing with high volume, personalized customer service
- Ability to work within a team, sharing information and providing support
- Ability to effectively communicate with people from a variety of different backgrounds
- Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings, and weekend
- Work within a team, sharing information and providing support to ensure there is a coordinated approach
- Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
- Assisting passengers
- Teamwork
- Ability to take and follow instructions
- Willing to learn
- Attention to Detail
- Personalized customer service
Office Administration Assistant
Blu Estate
07.2021 - 12.2021
- Delivered clerical support by handling a range of routine and special requirements
- Interacted with customers by phone, email, or in-person to provide information
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Volunteered to help with special projects
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Visit stores to place a new order
Cabin Crew Cleaner
Star Aviation
05.2021 - 12.2021
- Quick Turn Cleans
- Create and update records and databases
- Terminating Aircraft Cleans
- Deep Cleans
- Sanitizing
- Cabin dressing
- Waste removal
- Linen supplies
- Provision of nominated sundry cabin items
- Certified to handle
- Boeing Aircrafts: B717, B737, B787, B777
- Airbus Aircrafts: A330, A350
- De Havilland Aircraft: Dash 8-400, Dash 8-300, Dash 8200
Family Nanny
Bober's Family
02.2020 - 11.2020
- Assisted children with homework assignments and special projects across different subjects
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Played games, worked on puzzles, and read books to young children
- Built positive and nurturing environments to support child social and emotional growth
- Prepared tasty, healthy meals for children to encourage good eating habits
- Organized different types of activities to enhance physical and intellectual development
- Drove children to dance, cheer and sports practices
Hotel Front Desk Receptionist
The Village
10.2018 - 11.2019
- Collected room deposits, fees and payments
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Collaborated with team members to handle guest requirements from check-in through check-out
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Promoted local entertainment and sporting events and offered details to assist patrons
Waitress
Incognitos
09.2018 - 11.2019
- Shared knowledge of menu items
- Stayed up to date on menu changes to help customers make food choice
- Completed efficient table resets by wiping down surfaces and refilling condiments
- Asked diners about meals to assess satisfaction and collect vital feedback
- Confirmed speed of service for all food orders while minimizing errors and complaints
- Cleared tables immediately after guests left in preparation for the next party
Casual Waitress
Food And Desire
03.2018 - 04.2018
- Maintained excellent attendance record, consistently arriving to work on time
- Worked with customers to understand needs and provide amazing service
- Increased customer satisfaction
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
Special Events Bartender
Bass And Flinders
10.2017 - 11.2017
- Provided customers with reliable, enthusiastic, and personalized customer service
- Processed credit and debit card payments to complete purchasing experience
- Prepared custom drink orders by accurately measuring and mixing house ingredients
Bar Waitress
HITCH
03.2016 - 12.2016
- Took drink and food orders, detailed new menu items and specials, and recommended
- Performed opening and closing duties within bar area according to schedule
- Assisted bartenders with washing of glasses and bar equipment when unusually busy
- Communicated with guests to record orders and assess needs
- Efficiency when processing sales transactions
- Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests
Receptionist
BIMBO
06.2015 - 12.2015
- Sorted, received, and distributed mail correspondence between departments and personnel
- Prove information about product
- Attended costumers' requirements
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit, and directed to specific offices
Retail Sales Assistant
ANDRES OTALORA DISIGNER
01.2015 - 07.2015
- Used POS system to process sales, returns, online orders and gift card activations
- Helped customers complete purchases, locate items
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Assisted customers with prompt and polite support in-person and via telephone
- Helped customers manage large purchases by collecting items from shelves and storage locations
Education
Bachelor Aviation - Airport And Airport Operations
CQU University
Sydney, NSW07.2025
Bachelor of Aviation - Commercial Pilot License
AEROANDES - Bogota, Colombia
Colombia10.2016
Skills
- AID/CPR
- RSA Card
- Flexible and adaptable
- Enthusiastic
- Organized
- Safety awareness
- Food and Beverage Service
- Multilingual Proficiency
- Customer Assistance
Languages
English
Spanish
Timeline
Cabin Crew Member
REX Airline
10.2022 - 07.2024
Passenger Services Delivery Agent
Dnata Airport services
02.2022 - 10.2022
Sales Assistant
ZARA
07.2021 - 12.2023
Office Administration Assistant
Blu Estate
07.2021 - 12.2021
Cabin Crew Cleaner
Star Aviation
05.2021 - 12.2021
Family Nanny
Bober's Family
02.2020 - 11.2020
Hotel Front Desk Receptionist
The Village
10.2018 - 11.2019
Waitress
Incognitos
09.2018 - 11.2019
Casual Waitress
Food And Desire
03.2018 - 04.2018
Special Events Bartender
Bass And Flinders
10.2017 - 11.2017
Bar Waitress
HITCH
03.2016 - 12.2016
Receptionist
BIMBO
06.2015 - 12.2015
Retail Sales Assistant
ANDRES OTALORA DISIGNER
01.2015 - 07.2015
Bachelor Aviation - Airport And Airport Operations
CQU University
Bachelor of Aviation - Commercial Pilot License
AEROANDES - Bogota, Colombia
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