Samatha Warren
Ocean Shores,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to change careers and develop on skillsets.
Overview
3
3
years of professional experience
Work History
Trade Assistant
NMR Plumbing
09.2022 - Current
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Aided in designing appropriate strategies to help clients meet financial goals.
- Researched and promptly tackled problems, resulting in decreased resolution times and rise in customer retention.
- Assisted tradespeople in plumbing tasks
Beauty Therapist
Self Employed
08.2020 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Managed filing system, entered data and completed other business related administrative tasks.
- Followed up with customers to increase satisfaction with purchases and services.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
Education
EC-Council CEH Accreditation - Cybersecurity Ethical Hacker
Learning People
Australia12.2025
Certificate IV - MARKETING AND COMMUNICATION
TAFE NSW
Digital 12.2024
Skills
- Active Listening
- Flexible and Adaptable
- Decision-Making
- Multitasking Abilities
- Complex Problem-Solving
- Social Perceptiveness
- Client Assessments
- Documenting Activities
- Organization and Time Management
References
Coraki bowling club- Paul (02) 6683 2229
Neil Ryan 0408 679 188
Timeline
Trade Assistant
NMR Plumbing
09.2022 - Current
Beauty Therapist
Self Employed
08.2020 - Current
EC-Council CEH Accreditation - Cybersecurity Ethical Hacker
Learning People
Certificate IV - MARKETING AND COMMUNICATION
TAFE NSW
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