Vanita Bhandari
Melbourne,VIC
Summary
Proven leader with extensive experience in bakery operations and debt recovery, demonstrated at Woolworth's Supermarket and Vandy Collections. Excelled in enhancing sales through strategic display arrangements and reducing waste, achieving significant cost savings. Skilled in sanitation procedures and team development, consistently exceeding health and safety standards. Expert in fostering customer service excellence and team collaboration, driving substantial improvements in collection success rates.
Overview
21
21
years of professional experience
Work History
Bakery Department Manager
Woolworth's Supermarket
Melbourne, VIC
11.2008 - Current
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labelling.
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
Debt Recovery Specialist
Vandy Collections
India
05.2003 - 04.2007
- Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
- Improved debtor relations through effective dispute resolution strategies, cultivating trust among clients and colleagues alike.
- Collaborated with team members to identify new tactics and improve overall collection success rates.
- Utilized sharp research skills to track down delinquent account information.
- Built rapport with clients through consistent follow-up and diligent case management, fostering positive relationships.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call centre environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Conducted comprehensive research on debtor backgrounds using various databases to gather information necessary for successful negotiation tactics during collection calls.
- Ensured compliance with federal and state regulations in all debt collection activities to maintain the company''s reputation and legal standing.
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Collaborated with legal teams to initiate appropriate collection actions when necessary, including garnishments, liens, or litigation proceedings to recover funds owed.
Education
Bachelor of Arts -
Punjab University
ChandigarhSkills
- Sanitation Procedures
- Health and Safety Regulations
- Food presentation
- Waste Reduction
- Bakery Operations
- Food management experience
- Supervisory Experience
- Employee Scheduling
- Allergy awareness
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Problem Resolution
- Team Development
- Training and Development
- Documentation And Reporting
Timeline
Bakery Department Manager
Woolworth's Supermarket
11.2008 - Current
Debt Recovery Specialist
Vandy Collections
05.2003 - 04.2007
Bachelor of Arts -
Punjab University