VANLEAN L A K
248 Doncaster Rd,Australia
Summary
Highly motivated and dedicated student actively pursuing a Bachelor of Business degree in Marketing from Victoria University. Known for being a collaborative team player with a firm belief in prioritizing customer's needs above all else. Driven by a passion for delivering exceptional customer service experiences.
Overview
4
4
years of professional experience
Work History
Merchandiser
Brand Influence Group (BIG)
Melbourne, Australia
09.2023 - Current
- Execute planograms, relays, and product displays to a high standard across allocated retail stores.
- Create and maintain quality point-of-sale (POS) displays, ensuring product visibility, and compliance with client expectations.
- Manage stock levels, positioning, and ticketing while maintaining strong relationships with store personnel.
- Submit accurate reports and quality photos daily, using a personal smart device.
- Adapt to flexible schedules and travel requirements, working autonomously across multiple store locations.
- Perform physical merchandising tasks, including lifting, bending, and stacking products safely.
- Demonstrate strong time management, attention to detail, and the ability to work under pressure to meet deadlines.
Pharmacy Assistant
Choice Pharmacy
Melbourne, Australia
08.2022 - 07.2023
- Utilized pharmacy systems to enter patient and drug information.
- Assisted customers and patients by offering information on goods and services.
- Resolved customer issues and answered questions to deliver a positive customer experience.
- Helped the pharmacy department with inventory processes to provide smooth customer experiences.
- Completed retail pharmacy sales on the assigned cash register.
- Collaborated with patients, pharmacy staff, and other health care professionals to support and enhance patient-centered care.
- Handled routine pharmacy functions to support pharmacists and technicians in daily workflow.
- Followed cash-handling policies and best practices to process sales and refund transactions.
Translator and Interpreter (Volunteer)
Angkor Hospital For Children
Phnom Penh, Cambodia
08.2021 - 08.2021
- Understood cultural differences to build relationships and share cultural nuances.
- Acted as an onsite translator to respond to phone or messaging inquiries.
- Translated wording to prepare official business paperwork.
- Communicated with clients quickly and understandably by using hand gestures and dialect.
- Offered cross-cultural insights to assist the team in striving toward internationalization.
- Translated wording to prepare official business paperwork.
Education
Bachelor of Business - Marketing
Victoria University
Melbourne, VIC04-2025
Diploma of Commerce -
Deakin College
Melbourne, VIC10-2020
Skills
- Merchandising
- Attention to detail
- Communication
- Teamwork
- Customer service
- Organizational
- Networking
- Collaboration
- Analytical thinking
- Task prioritization
- Microsoft Word
- Microsoft Excel
- Upselling
- Customer complaint resolution
- Cash handling and security
- Retail operations
- POS system operation
Languages
- Khmer, Native
- English, Fluent
References
References available upon request.
Timeline
Merchandiser
Brand Influence Group (BIG)
09.2023 - Current
Pharmacy Assistant
Choice Pharmacy
08.2022 - 07.2023
Translator and Interpreter (Volunteer)
Angkor Hospital For Children
08.2021 - 08.2021
Bachelor of Business - Marketing
Victoria University
Diploma of Commerce -
Deakin College
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