Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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VANLEAN L A K

248 Doncaster Rd,Australia

Summary

Highly motivated and dedicated student actively pursuing a Bachelor of Business degree in Marketing from Victoria University. Known for being a collaborative team player with a firm belief in prioritizing customer's needs above all else. Driven by a passion for delivering exceptional customer service experiences.

Overview

4
4
years of professional experience

Work History

Merchandiser

Brand Influence Group (BIG)
Melbourne, Australia
09.2023 - Current
  • Execute planograms, relays, and product displays to a high standard across allocated retail stores.
  • Create and maintain quality point-of-sale (POS) displays, ensuring product visibility, and compliance with client expectations.
  • Manage stock levels, positioning, and ticketing while maintaining strong relationships with store personnel.
  • Submit accurate reports and quality photos daily, using a personal smart device.
  • Adapt to flexible schedules and travel requirements, working autonomously across multiple store locations.
  • Perform physical merchandising tasks, including lifting, bending, and stacking products safely.
  • Demonstrate strong time management, attention to detail, and the ability to work under pressure to meet deadlines.

Pharmacy Assistant

Choice Pharmacy
Melbourne, Australia
08.2022 - 07.2023
  • Utilized pharmacy systems to enter patient and drug information.
  • Assisted customers and patients by offering information on goods and services.
  • Resolved customer issues and answered questions to deliver a positive customer experience.
  • Helped the pharmacy department with inventory processes to provide smooth customer experiences.
  • Completed retail pharmacy sales on the assigned cash register.
  • Collaborated with patients, pharmacy staff, and other health care professionals to support and enhance patient-centered care.
  • Handled routine pharmacy functions to support pharmacists and technicians in daily workflow.
  • Followed cash-handling policies and best practices to process sales and refund transactions.

Translator and Interpreter (Volunteer)

Angkor Hospital For Children
Phnom Penh, Cambodia
08.2021 - 08.2021
  • Understood cultural differences to build relationships and share cultural nuances.
  • Acted as an onsite translator to respond to phone or messaging inquiries.
  • Translated wording to prepare official business paperwork.
  • Communicated with clients quickly and understandably by using hand gestures and dialect.
  • Offered cross-cultural insights to assist the team in striving toward internationalization.
  • Translated wording to prepare official business paperwork.

Education

Bachelor of Business - Marketing

Victoria University
Melbourne, VIC
04-2025

Diploma of Commerce -

Deakin College
Melbourne, VIC
10-2020

Skills

  • Merchandising
  • Attention to detail
  • Communication
  • Teamwork
  • Customer service
  • Organizational
  • Networking
  • Collaboration
  • Analytical thinking
  • Task prioritization
  • Microsoft Word
  • Microsoft Excel
  • Upselling
  • Customer complaint resolution
  • Cash handling and security
  • Retail operations
  • POS system operation

Languages

  • Khmer, Native
  • English, Fluent

References

References available upon request.

Timeline

Merchandiser

Brand Influence Group (BIG)
09.2023 - Current

Pharmacy Assistant

Choice Pharmacy
08.2022 - 07.2023

Translator and Interpreter (Volunteer)

Angkor Hospital For Children
08.2021 - 08.2021

Bachelor of Business - Marketing

Victoria University

Diploma of Commerce -

Deakin College
VANLEAN L A K